Associate Platform Manager, Yext

• We value individuals who are fast learners, team contributors, strong communicators, and problem solvers
• Ideal candidates are interested in technology, can build positive relationships, and quickly learn the parts of our business
• BA/BS degree or similar college-level Education or relative Work Experience
• 2+ years of technical account management, consulting, technical support, operations, or analyst experience
• Excellent troubleshooting and creative problem-solving skills, and the ability to approach a problem from multiple perspectives
• Strong work ethic and high sense of personal responsibility and commitment to going above and beyond for your stakeholders
• Proficient in data analysis and manipulation with Excel or equivalent
• Effective written and interpersonal communication
• Ability to prioritize competing priorities and set expectations
• Self-directed, organized, and process-driven
• Excellent time management skills and written documentation
• Energized by a dynamic, fast-paced cross-functional environment

Desirable

• Yext is seeking a highly-organized, motivated, technically-minded and hard working Platform Manager to join Yext’s Reseller Operations team
• A Platform Manager is a Yext product specialist responsible for providing expert platform configuration and data management services for Yext’s resellers
• Work with client success and resellers to identify project requirements and leverage internal tools to configure Yext environment accordingly
• Manage and prioritize multiple inbound reseller configuration or data management requests, communicate and manage timelines of each, and drive to completion
• Evaluate multiple potential solutions related to account configuration, communicate the tradeoffs of each, advise on the best course of action, and execute related operations tasks with excellent attention to detail
• Act as voice of reseller within the business and translate reseller requests to other internal stakeholders using the appropriate level of information and technical language for each situation
• Partner closely with the broader account team to ensure we are aligned and exceeding reseller expectations
• Identify potential areas to improve all aspects of the platform and products
• Serve as a subject matter expert to resellers as well as internal teams
• Test new features and workflows in product releases and provide feedback to product management
• Contribute to internal resources and process improvements