Customer Success Manager, Searchland
12 Month Maternity Cover - Fixed Term Contract
£50-60k
OTE
£40-50k
BASE
1-2 days a week in office (Old Street)
Off-market site finding for the property sector
Posted today
Off-market site finding for the property sector
21-100 employees
Posted today
£50-60k
OTE
£40-50k
BASE
1-2 days a week in office (Old Street)
21-100 employees
Company mission
To deliver new homes and infrastructure seamlessly through sourcing and analysing off-market development opportunities.
Role
Who you are
- Working and up-to-date understanding of the energy and renewables sector and/or retail sector
- At least 3 years in a customer support or customer success role
- Confident communicator with strong phone and presentation skills
- High attention to detail, with strong organisational and time management skills
- Right to Work in the UK
Desirable
- Previous experience with SaaS products and billing cycle
- Previous experience in start up/scale up environments
- Familiarity with our tools such as HubSpot and Stripe
What the job involves
- Guide and support customers through onboarding - from first demo to full adoption - making sure they feel confident using our platform
- Build strong relationships with clients in the renewable energy sector, understanding their workflows, goals, and how our tools can best support them
- Be an expert in your vertical and keep up with industry insights, share these with customers and internally to staff
- Deliver engaging product demos and provide tailored training sessions to help customers get the most from our software
- Collaborate with Sales and Account Management to share insights, track progress, and ensure a seamless customer journey from onboarding to renewal
- Be proactive - check in with clients regularly, identify where they might need extra support, and help them find long-term value in our product
- Champion customer feedback, sharing ideas and opportunities to improve tutorials, resources, and the overall user experience
- Monitor satisfaction and retention, helping to minimise churn by ensuring every client feels guided, heard, and supported
- Support continuous improvement, helping to refine our onboarding and engagement processes as we grow
Application process
- Introductory chat (15 mins) with our HR team
- In-depth conversation (45 mins) with the Head of Customer Success, where you can learn more about the role and team
Salary benchmarks
Our take
SearchLand’s platform allows property developers to source off market sites by linking disparate data such as ownership information, planning records, local policy restraints, and prices, then contact landowners directly.
While there are a few platforms with this depth of information available, SearchLand is banking on its searchability to set it apart, letting users search only for plots that meet their criteria if they wish.
Launched in 2021, SearchLand’s emergence comes at a time when the property market is under increasing pressure to become more tech and data driven, and investment in Proptech skyrocketing. Indeed, SearchLand has recently secured funding itself in a bid to drive sales of its nascent platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% female employees
Company
Funding (2 rounds)
Nov 2022
$3.1m
SEED
Nov 2021
$0.3m
SEED
Total funding: $3.4m
Company benefits
- Hybrid work model (office and remote working)
- Freedom to take ownership of your work
- £500 personal growth fund
- 33 days holidays (incl BH) & unlimited unpaid holiday days
- Lunch on the 1st week of the month
- Monthly team building activities
- Team activities 1st week of the month
- Awards for Recognition every 6 months
Company values
- Focus on the user
- Fast is better than slow
- Work seriously, dress casually
- Be curious, learn and think big
- Have backbone, disagree and commit
- New ideas overpower hierarchy
- It’s a team effort, everyone is valued
- You choose your path of progression
Company HQ
London, UK
Leadership
Hugh Gibbs
(Co-Founder)Before co-founding SearchLand they worked as a freelance Planning and Property Geographical Information Systems (GIS) Consultant, then joined Tunbridge Wells Borough Council as a Planning Policy GIS Officer.
Archie Kennedy-Dyson
(Co-Founder & CTO)Co-founded online donation platform GiveThree in 2015, before co-founding and serving as CTO of WalkIn, a restaurant booking platform, now known as WalkUp by Dojo.
Arthur Goodhart
(Co-Founder & Head of Data)Before co-founding SearchLand they worked as a Data Scientist for nuron, a dual purpose waste monitoring and fibre infrastructure company.
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