IT Support Technician, Awin
Connecting businesses with customers around the world
Be an early applicant
Connecting businesses with customers around the world
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower advertisers and publishers of all sizes to grow their businesses online.
Role
Who you are
- You have experience in the field of IT support (preferably within an office environment) and can swiftly adapt to new environments
- Experience managing and supporting Entra ID (Azure Active Directory), Intune, Exchange Online, SharePoint, M365, and Teams
- Having experience working with IT Ticketing tools preferably JIRA
- Well-organized, proficient in setting priorities and multitasking
- Excellent customer service skills
- Ability to work harmoniously and effectively on your own or as part of a team
- Exceptionally good written and spoken English skills. German or other languages are a plus
What the job involves
- We are looking for a highly motivated “IT Support Technician” to join our global team, which is spread across two headquarters in Berlin and London
- As a crucial member of the “IT Support Team”, you will report to the “IT Support Team Lead” and responsible for offering top-notch assistance to all Awinners, resolving any IT-related issues they may face
- Your commitment to delivering a customer-centric and efficient service will be key in this role
- This job requires on-site presence and the opportunity for some exciting business trips to other Awin offices
- Work with the “Global IT Support Team” to deliver high-quality IT support services across all Awin Offices, ensuring ticket resolution within SLAs
- Identify root causes of recurring issues and propose solutions for process improvement
- Handle seamless , addressing their IT needs. This involves setting up hardware for new hires and retrieval and secure disposal of hardware for departing employees
- Providing effective solutions for day-to-day software and hardware (Windows and MacOS) issues
- Liaising with external hardware and software vendors as needed
- Setting up and maintaining technology in meeting rooms and “All Hands” company events
- Participate in a weekly rotation for on-site Support of the Week (SoW), delivering first-line assistance to users and addressing urgent technical issues
Salary benchmarks
Our take
Serving a global community of advertisers, agencies, and publishers, Awin provides its clients with tailored business insights, connecting companies with customers across the world by fostering trusted partnerships to drive sustainable growth.
The company’s global affiliate network is spread across 17 offices worldwide, with more than 250,000 contributing publishers and over 25,000 advertisers, and it has made strong partnerships with major companies including ShareASale and Sideqik. Its solutions generated 200 million sales for its advertisers in 2022.
The company has been focusing on boosting its network of agencies and is already turning the conversation toward the future of affiliate marketing (such as metaverse advertising). Awin has shown a high level of adaptability within the market and is well poised to see further substantial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2014
$0.2m
SEED
Mar 2014
$2.5m
SEED
Total funding: $2.7m
Company benefits
- Private Health/Vision/Dental Insurance
- Up to 28 Days Annual Holiday
- 2 Paid Days Off/Year to Volunteer During Working Hours
- In-House Language Courses
- Subsidised Corporate Gym Membership
- Childcare Vouchers
- Cycle to Work Scheme
- Personal & Business Travel Insurance
- Medical, dental and optical insurance
- Season ticket loan
- Free fruit and sweets
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Adam Ross
(CEO, not founder)Was COO before becoming CEO at Awin. Former COO of Affiliate Window.
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