Customer Success Team Lead, HiBob
Enterprise
$136-175k
+ Variable compensation + Stock options
2-3 days a week in office
A modern HR platform powering productivity, engagement, and retention
Posted today
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Posted today
$136-175k
+ Variable compensation + Stock options
2-3 days a week in office
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- You will have great interpersonal skills as well as a strong bias towards excellent client service
- You will be analytical and have great organisational skills
- You will have experience in account management & customer success in a tech/SaaS B2B -based business
- At least 5 years SaaS CSM or Account Management experience for B2B organizations
- 4+ years of owning US book of business with targets on net retention with main KPIs on low churn and expansions: Upsells & cross-sells
- 3+ years of experience managing a CSM and/or an AM team
- Experience in accurately forecasting and hitting revenue targets
- A passion to learn the products’ functionality, you’re tech-savvy!
- A desire to work in a fast-paced startup environment
- A strong work ethic, integrity and desire to succeed
- Executive project management skills and an ability to communicate effectively across the C-suite
- Experience working with Salesforce & Web-based technologies
- Experience with Intercom, Slack, Quicksight, Zendesk, Airtable - advantage
- An HR or HRM background - advantage
- Any other additional language proficiency - a huge advantage
- We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week
- Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us
What the job involves
- We are looking for an experienced, energetic and positive CS Team Leader
- Manage, mentor and lead a team of 3 Enterprise CSMs
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, QBRs, account documentation, reference management and account planning sessions
- Manage a portfolio of enterprise accounts with a focus on renewals and expansions
- Work closely with our customers with the drive to help them change their work and achieve their business goals
- Assist in building/scaling our Enterprise function
- Become a trusted advisor and ambassador of change in our customers’ workplace
- Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Sales teams
- Protect existing revenue streams, identify opportunities and risks
- Assess client health and develop strategies to mitigate churn
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Private health coverage
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
Share this job
View 55 more jobs at HiBob