Digital Implementation Specialist, Diana Health
$70k
More information about location
Maternity care & women’s health services
Job no longer available
Maternity care & women’s health services
21-100 employees
Job no longer available
$70k
More information about location
21-100 employees
Company mission
To set a new standard of care that empowers, inspires, and supports women to live healthier, more fulfilling lives.
Role
Who you are
- A dynamic, entrepreneurial individual with outstanding problem-solving, analytical and interpersonal skills
- A superb written and verbal communicator who can effectively interact with stakeholders at all levels
- A strong problem solver. Results-oriented with a bias towards action and data-driven decision-making
- Strong visual communicator with the ability to create informative yet easy-to-digest training material
- A fast learner with an ability to absorb and synthesize a broad range of information
- A strong project manager with a keen attention to detail
- Driven by the desire to understand end-users needs and build the necessary assets to fit those needs
- Effective in high-pressure situations with an ability to handle multiple tasks simultaneously
- Flexible and adaptable and able to thrive in a dynamic and rapidly changing startup environment
- Key Skills:
- Project management and organizational skills
- Strong knowledge of healthcare IT systems, particularly EHRs and telehealth
- Excellent communication and training abilities
- Analytical skills for assessing program performance
- Familiarity with healthcare regulations like HIPAA
- Bachelor's degree required, Business or Healthcare related field a plus
- 2+ years experience, ideally in tech, consulting, business development, product management, project management or similar
- Experience working with digital health technology, EHRs, or strong healthcare industry knowledge is a plus
- Having a growth mindset and striving for continuous learning and improvement
- Positive, can do / how can I help attitude
- Empathy for our team and our clients
- Taking ownership and driving to results
- Being scrappy and resourceful
What the job involves
- This role is situated within the Digital Product Team at Diana Health. Diana Health’s Digital Product team works on building and enhancing our patient- and provider-facing technologies, which serve as critical enablers of our differentiated care model
- The team develops mobile apps, EHR features, and various integrations with third-party tools to help solve some of the most acute barriers to operating an impactful, efficient healthcare business
- This role will oversee the implementation of digital solutions:
- Support the implementation of new features of our existing digital tools and implementation of new digital tools across our clinical sites
- Drive alignment across internal stakeholders to ensure successful training and implementation for new digital solutions
- Provide ongoing support for our existing digital tools and the processes to support these tools within the broader product team and the clinical teams
- Own and manage new digital program implementation
- Contribute to new digital implementation standards and process improvements
- Set and coordinate meetings and planning cadences across all necessary Diana Health locations to implement the new digital tools or features
- Occasionally travel to clinic sites to support new product implementation
- Collaborate with the internal training team to develop necessary training processes and materials for new implementations and ongoing education for new hires
- Work closely with product managers and the head of digital product to understand the program development pipeline and develop the required training roadmap
- Work closely with product managers and the head of digital product and design to develop all necessary training materials for successful implementation
- Coordinate with clinic leadership to schedule necessary training sessions
- Collaborate with regional leadership on change management processes
- Work with regional directors and practice managers on internal communications and change management programs as necessary
- Collaborate with the on-site team to support feedback and propose improvements to Diana Health’s training and education processes (e.g., training design, educational materials, site champions)
- Manage patient issues submitted for the Diana Health patient app
- Provide digital process support required for new site implementation
- Provide ongoing support for existing digital tools and systems such as issue troubleshooting, investigation for process improvements, and system maintenance
- Support product managers and designers with monthly sprint cycles with the in-house development team, including story development and release testing
Our take
Diana Health partners with hospitals and health systems, and leverages its online platform, to bring better women’s health outcomes; particularly in pregnancy, childbirth and postnatal wellbeing. The 2019-founded startup is also building its own locations throughout the US with an aim to expand its physical footprint rapidly over the coming years.
The company’s launch and initial fundraise came as maternal health in the US fell under the spotlight. More women die from childbirth in the US than in any other developed country, and worryingly, these figures have doubled since the turn of the 21st century. By working with its network of women’s health practices, Diana is able to deliver a more holistic, individual wellbeing-focused care program, in turn resulting in better health outcomes.
Given the pressure to improve women’s health services across the US, Diana Health could be on the cusp of a period of huge growth. New capital will certainly help it along, as it invests on bringing its care model to new communities across the US and expanding its digital offerings.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Health, dental and vision insurance
Company values
- Put Women First – Women are our focus. In every level of our care and interaction, we prioritize her preferences and empower her choices
- Embrace Transformation – Change is good! We are committed to work through hard things together. We support our patients and our teams to embrace change with confidence and to push themselves to imagine what could be and make it happen
- Connect With Compassion – Authentic human connection is at the heart of everything that we do. It is with curious minds, open hearts and real talk that we build the relationships that power our work and our lives
- Impact Through Excellence – We are laser focused on making a lasting impact, it’s what inspires us to work hard, sweat the details and deliver with excellence
- Advanced Agency – We embolden our teams and the women we serve to take ownership and to go after their goals with confidence
Company HQ
SoHo, New York, NY
Articles
Leadership
Kate Condliffe
(CEO)Has spent the past two decades working with companies and governments to scale high value care models that improve outcomes and lower cost. Prior to starting Diana Health, was the COO of Baby+Co, a network of freestanding birth centers, and before that was the COO of the Clinton Health Access Initiative.
Jim Corum
(CGO)Prior to founding Diana Health, served as VP of Business Development at Vanderbilt University Medical Center and was a Director with The Advisory Board Company. Also served as a VP and Division Manager of PivotHealth, a physician practice management and services company.
Jeffrey De Flavio, MD
(Executive Chairman)Partner and entrepreneur in residence at AlleyCorp. Was the founding CEO of Groups: Recover Together - the largest value-based opiate addiction treatment provider in the United States. Is also a Co-Founder of Tempest, an online alcohol addiction treatment program.
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