Principal Software Engineer, ServiceTitan
$244-326.4k
+ Annual bonus & Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$244-326.4k
+ Annual bonus & Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- You must have a strong background in responsive web application development, building distributed systems for scale, and a proven ability to deliver technical leadership and strong process management
- 20+ years of industry experience, including with large scale enterprise web/SaaS applications
- 10-15+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers)
- Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)
- HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus
- Taking existing monolithic applications to a domain based, service-driven paradigm
- Experience with large scale 3rd party integrations
- Basic Microsoft Windows administration skills including IIS administration
- Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights)
- Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Interana)
- Git, unit testing, debugging, profiling, Visual Studio, JIRA and other tools that are typically used by developers on Microsoft technology stack
- Continuous integration and continuous delivery methodologies and tools (TeamCity or similar)
- Administration and building automation for Azure, AWS or other public cloud technology
- Ability to empathize with our users and champion for their experience
- Strong communication and technical writing skills
- B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field
What the job involves
- We’re looking for someone to lead all technical aspects of an engineering team at ServiceTitan
- We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business
- Many of the features we offer — in particular, Machine Learning and AI-driven scheduling and dispatch automation — are light-years ahead of what currently exists on the market, and we love to hold this position
- We are quality minded, use the most modern tools on .NET platform, have an amazing culture, love to solve complex problems, and embrace learning, exploration and growth.. If you share the same values, we’d like to talk to you!
- Own: Own from end to end the short and long term technical vision of your team
- Design & Revamp: Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale
- Improve Efficiency: Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team
- Discover: Identify opportunities to extract or develop systems beneficial for multiple teams
- Empower: Mentor and guide Engineers across engineering as a whole
- 60% development / 40% working on everything else
- Teambuilding: Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests)
- Strategy: Contribute to the roadmap and resource planning
- Measure Success: Determine metrics for success and constantly measure them
- Collaborate: Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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