Senior Backend Engineer, Level AI

Salary not provided
SQL
Docker
Kubernetes
GCP
Python
Django
Redis
Celery
REST API
Mid and Senior level
Remote in US
Level AI

AI & natural language understanding (NLU) for call centers

Job no longer available

Level AI

AI & natural language understanding (NLU) for call centers

101-200 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Job no longer available

Salary not provided
SQL
Docker
Kubernetes
GCP
Python
Django
Redis
Celery
REST API
Mid and Senior level
Remote in US

101-200 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Company mission

To blend human and machine intelligence to transform customer experiences.

Role

Who you are

  • Competencies : Python, Django, Relational database understanding (viz: PostgreSQL, SQL), ETL, Database design, Strong experience in designing REST APIs, Cache, Redis, Celery, CI/CD, GCP, Kubernetes and Docker
  • Qualification: B.E/B.Tech/M.E/M.Tech from tier 1/2 Engineering institutes with relevant work experience with a top technology company
  • Minimum 4 years of backend experience. Experience in at least one higher-level language, preferably Python
  • Experience in Django is highly desirable
  • Good understanding of relational databases, data management, and REST API design
  • Some machine learning experience in the context of NLP would be preferable
  • Excellent problem-solving skills
  • Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases

What the job involves

  • Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience
  • Ability to design and code the right solutions starting with broadly defined problems
  • Drive best practices and engineering excellence
  • Work with other team members to develop the architecture and design of new and current systems
  • Work in an agile environment to deliver a high-quality Product

Our take

Contact centres are vital for businesses, but they face challenges like high turnover, low efficiency, and managing large volumes of customer interactions,. Traditional methods often fall short in improving service quality and securely handling customer data.

Level AI addresses these challenges with AI-powered tools that enhance contact centre operations. Using generative AI and large language models (LLMs), the platform analyzes customer conversations, provides real-time agent support, and automates tasks like quality assurance and sentiment analysis.

Having recently landed significant funding, the company is ready to expand its team and further innovate. With these resources, level AI is set to make even bigger waves in the contact centre world, helping businesses improve customer interactions and boost efficiency.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

Company

Funding (last 2 of 4 rounds)

Jul 2024

$39.4m

SERIES C

Mar 2022

$20m

EARLY VC

Total funding: $74.4m

Company benefits

  • Equity
  • Unlimited paid vacation
  • Remote work options

Company values

  • Travel to Customer: Solve the customer’s problems, meet where they are and let their agenda set our agenda
  • Innovate for Customers: Don’t solve hard problems because they are cool. Solve them only when they solve customer’s pain
  • Speed: Speed solves many problems. Enables more shots at goal while keeping us on our toes
  • Be Bold: While planning we also dream big. We punch above our weight in our targets and plans
  • Bar Raising Hires: With every new teammate we seek to raise the bar of the team. Choose for culture as much as competence
  • Create Owners: We nurture ownership and accountability. Single minded focus married with talent can create magic

Company HQ

Old Mountain View, Mountain View, CA

Leadership

Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.

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