Solution Engineer, Salesforce
Data Cloud / AI Consumption Lead
Salary not provided
Python
Tableau
Looker
R
Salesforce
Power BI
Redshift
Pandas
Segment
Snowflake
Expert level
London
3 days a week in office
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales
Job no longer available
Salary not provided
Python
Tableau
Looker
R
Salesforce
Power BI
Redshift
Pandas
Segment
Snowflake
Expert level
London
3 days a week in office
1001+ employees
B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Significant experience in customer-facing solutioning for Data, Analytics, AI, and CRM
- Technical Expertise: Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives
- Communication Skills: Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly
- Trusted Advisor: Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures
- Customer Success: Experience driving customer success in large, complex selling organizations
- Industry Knowledge: Deep understanding of industry-specific use cases, data architectures, and integration patterns
- Influence and Leadership: Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations
- Technological Awareness: Staying up-to-date with emerging marketing, data-related, and AI technologies
- Proactive Attitude: A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues
- Data Ethics and Privacy: Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy
- Product Development: Hands-on experience building 0-1 products at startups or large companies
- Facilitation Skills: Excellent workshopping and whiteboarding skills
- Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- As a deep subject matter expert, you will have a rare set of technical proficiencies, including:
- Salesforce Smart: Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds)
- Deep understanding of Martech Stack with hands on experience with Salesforce Marketing Cloud or similar products
- Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning)
What the job involves
- Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Customer 360 Platform. The Consumption Lead, Data Cloud, demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data Cloud consumption and return on investment with Salesforce
- This role combines technical and commercial responsibilities. You will drive growth in your assigned customers and use cases by leading stakeholders, managing executive relationships, and creating and implementing consumption plans. Additionally, you will act as the post-sale technical lead for Data Cloud, leveraging your expertise and technical credibility to engage and communicate effectively at all levels within an organization. You will be responsible for developing and implementing technology strategies and providing architectural guidance to ensure Data Cloud integrates seamlessly with customers’ existing systems
- You will build and nurture positive relationships to help customers progress on their Data Cloud consumption journey, ensuring the platform delivers value. The Consumption Lead, Data Cloud, works directly with customers that can vary in their market segment, size, solution complexity, and life cycle, all depending on the customer’s needs
- You are a constant learner. You are curious, empathetic and have a strong bias for action. This is an IC (individual contributor) role
- Your Impact:
- As a trusted advisor you will successfully influence customer outcomes and accelerate Data Cloud consumption. You will:
- Work across multiple selling teams and internal stakeholders, creating clarity from chaos
- Drive onboarding, enablement, success, go-live, and healthy consumption of Data Cloud workloads
- Leverage account teams, services, customer success, education, and support resources to build and manage tasks beyond your scope of activities or expertise
- Create, own, and execute a point-of-view on how key use cases can be accelerated into production
- Navigate Data Cloud Product and Engineering teams for new product innovations, pilot programs, and upgrade needs
- Provide internal and external updates on KPIs related to usage and customer health, covering important risks, product adoption, and use case progression
- Develop mutual success plans with customers
- Help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Data Cloud workloads
- Develop an understanding and knowledge of customer’s Salesforce Data Cloud implementation and evangelize the capabilities of Data Cloud
- Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives
- Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success
- Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization
- Guide a customer on org strategy, governance, and change management standard processes based on customer needs
- Demonstrate hands-on Data Cloud product knowledge by applying platform features and functions to customer business priorities and roadmap
- Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
- Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan
- Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth
- Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator
- Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals
- When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
- Proactively communicate technical product changes, degradations, outages, end of life, and other relevant updates
- Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback
- Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Salesforce Data Cloud platform in your accounts
Application process
- To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts
Salary benchmarks
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
Share this job
View 322 more jobs at Salesforce