Technical Support Engineer, Appspace
Communication & space management platform
Be an early applicant
Communication & space management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Appspace is on a mission to help companies create a workplace experience people love, because when people love where they work, they can accomplish incredible things.
Role
Who you are
- Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer
- The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision
- Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressure
- Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
- Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
- Working knowledge of databases such as SQL or MY SQL
- Understanding of TCP/IP networking, DNS and proxies is a plus
- Proficiency in Microsoft Outlook & office suite
- Basic experience with graphic design and/or video editing suites not required, but a plus
- Excellent written and verbal communication
- Outgoing, helpful, and passionate about providing excellent customer service
- Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred
- Bachelor’s degree or equivalent/related work experience (2-5 years)
- Working knowledge of JIRA and Salesforce preferred
What the job involves
- This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues
- Provide first response and technical support issue resolution via chat, email, phone and remote sessions
- Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause
- Escalate cases requiring advanced technical skill
- Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate
- Serve as the client’s subject matter expert for the Appspace platform and app
- Identify operational issues via retrieval and evaluation of errors and logs
- Problem solve and embrace technical curiosity to research issues when needed
- Stay organized and document all customer interactions using company CRM (Salesforce) and related tools
Our take
Founded back in 2002, Appspace has grown into something of a leader in the workplace experience field. What essentially started as an internal content management and digital signage toolkit has since expanded into an end-to-end workplace management platform that caters for both physical and digital co-working and communication.
The caliber of customer that Appspace serves says a lot about its status – Google, Meta, LinkedIn, Coca-Cola, and Pfizer all use the platform. It’s to the company’s credit that it’s stayed abreast of changing needs in the workplace, and added to its product offering at opportune moments, either by developing its own solutions or via strategic acquisitions (such as its 2021 purchase of digital workplace platform Beezy).
Now that a blend of on-site, hybrid, and remote working is the norm, there’s a need for a single platform that ensures good employee (and customer) experiences, rather than companies using a host of distributed apps. It’s a need that Appspace is fulfilling well, continuing its winning streak of partnerships with the likes of Sony and Microsoft in 2022.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work schedules
- Remote work opportunities (Some jobs are 100% remote, some are hybrid – we have offices across Europe, the Middle East, Asia, the UK, and the US)
- Generous PTO
- A casual dress work environment
- Health Insurance
- Gym allowance
- Training allowance
- Training days off
- A company provided laptop
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
Company values
- Service Excellence: in how we treat each other and external customers and partners.
- Principled: we are ethical, act with integrity, and do the right thing.
- Adaptable: we’re flexible and remain resilient in the presence of change.
- Camaraderie: we check egos and like to have fun, inside and outside the office.
- Empowerment: we trust our employees and encourage leadership at all levels.
Company HQ
Farmers Branch, TX
Articles
Leadership
Brandon Miles
(Board Member)Former Morgan Stanley Financial Analyst. Founded and served as CEO & President of Appspace until 2022, when Tony DiBenedetto was hired in the role.
Stan Stephens
(Chief Science Officer)Co-founded Appspace in 2002 and has served as both CTO and CSO since then. Has a Master's degree in Advanced Distributed Systems from Lancaster University.
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