Client Service Officer, Deutsche Bank

$80-125k

Entry and Junior level

New York

Office located in Manhattan, New York City

Investment bank and financial services company

Job no longer available

Investment bank and financial services company

1001+ employees

B2CB2BInvestingTradingFinancial Services

Job no longer available

$80-125k

Entry and Junior level

New York

Office located in Manhattan, New York City

1001+ employees

B2CB2BInvestingTradingFinancial Services

Company mission

To be the leading global provider of financial solutions for demanding clients, creating exceptional value for its shareholders and people.

Job

Company

Role

Who you are

Bachelor’s degree or equivalent. Client Service or Product Implementation experience
Skills for e-banking and back-end systems would be an asset
Experience in Cash Management or similar environment (e.g. treasury) in a large financial institution. Good understanding of corporate cash management products as well as domestic and international payment methods and instruments
Good knowledge of European Clearing systems, global domestic clearing systems, Single Euro payments area, and payment mechanisms, including an awareness of new developments in the marketplace – e.g. e-commerce, block chain technology and FinTech industries
Experience from a Client Service, Product Implementation or Operations perspective with experience in Corporate Cash Management. Ability to take full ownership and responsibility across the Cash Management organization
Proficient written and spoken English, other languages would be an asset
Good knowledge of Microsoft software applications Word, Excel, and Power Point
Ability to manage inquiries timely and accurately. Make decisions within guidelines and policies to avoid risks
Strong interpersonal and communication skills. Analytical, decisive, and problem-solving skills
Ability to withstand stress, organize and set priorities to meet deadlines/targets while remaining responsive, calm, and attentive to client needs, proactive mind-set

What the job involves

Management of a portfolio of selected Global Brand Name clients, providing a dynamic, sensitive & professional contact point and coordinator for all their strategic and day-to-day service needs upon hand over from the Implementation team
As the dedicated focal point and the face of Deutsche Bank Cash Management, receive inquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, utilizing our web-based tracking & monitoring tool to co-ordinate, follow up and provide status updates and final resolution to those clients
Proactively monitor important transactions
Respond to account / transaction related inquiries and provide solution in close coordination with internal departments or other Implementation and Service units abroad
Gain a comprehensive account overview on complex and customized cash management solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements
Provide local assistance / support for the Cross Regional customer service team network when required
Liaise closely with global & regional Cash Management Implementation, Sales, Product Management, and service teams in a dynamic international environment
Work in close collaboration with Sales to ensure optimal client coverage around daily service needs
Organize and lead meetings on issues and escalations that affect client’s Cash Management operations
Take responsibility/ownership for the identified issues until a successful resolution is implemented
Act as liaison and end to end escalation point between client and respective business units within Deutsche Bank and develop Contingency plans for clients if applicable
Engage cross regional partners regularly to ensure our clients’ needs are met
Create and maintain detailed Service plans for client portfolio which contains detailed information on the Cash Management scope for the client
Responsible for billing reviews
Negotiate any discrepancies found with Sales and client and coordinate the pricing correction in the various countries
Act as knowledge owner and liaison between I&S teams and Product Management for dedicated subjects
Responsible for updating standard operating procedures (formal/informal processes)
Participant in local work cell or stakeholder meetings
Identify cross-selling opportunities and to liaise with Sales about further follow-up
Initiate, coordinate and monitor service improvements and efficiencies (i.e.inflow reduction) that benefit the client and/or the Bank by actively liaising with responsible stakeholders locally or globally

Our take

Deutsche Bank is one of Europe's biggest banks, operating in around 60 countries. It has a long history but hasn't struggled to keep up with the changing times. Like launching Vert, a digital payments service for small and medium businesses, and focusing on investments that are good for the environment and society.

The banks performance in 2025 has been impressive too. In the first nine months, pre-tax profit reached €7.7B (up 64% from last year) and net profit climbed to €5.6B (a 76% increase). And all business divisions delivered double-digit profit growth, supported by revenue gains and disciplined cost management.

If this wasn't impressive enough, the bank is also making strong progress in ESG, reporting €23B in sustainable financing in the third quarter of 2025 alone. With these healthy finances, a clear strategic direction, and a focus on responsible growth, Deutsche Bank is in a very promising position for the future.