AI Interaction Engineer, Tanium

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus
• 5 – 8 years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming
• Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/ Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.)
• Experience with various AI tools or models, including ChatGPT, Claude, Bedrock
• Has experience interfacing with customers
• Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
• Critical thinking and problem solving can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
• Proficient at enterprise-level troubleshooting
• Good Judgement: weighs the cost and value to take the action most appropriately aligned with the Tanium and the mission with little direction
• Independent; can work on most complex problems; should be able to complete tasks that are not well documented with limited assistance; participate in projects specific to their current skills only requiring help on more complex initiatives or issues
• Influencing; demonstrate strong influence skills, working effectively with the team and customers to present logical and compelling arguments to enhance innovation and efficiencies
• Demonstrates initiative and motivation
• Excellent oral and written communication skills
• Team player
• Person of high ethics and integrity
• Ability to work in a fast-paced, changing environment

Desirable

• At Tanium, our AI Interaction Engineers play a crucial role in working with customers, product teams, and engineering to develop strategies for AI agents to handle various IT operations and security tasks
• They ensure success by utilizing AI and best practices to optimize Tanium’s solutions
• AI Interaction Engineers work in a collaborative team environment, bridging the gap between customer needs and product capabilities, ensuring AI agents effectively perform IT operations and security tasks
• As technical experts, they facilitate seamless integration and functionality across various platforms and continuously enhance customer environments to maximize the value of Tanium’s offerings
• Develop strategies for AI agents to handle IT operations and Risk & Compliance tasks
• Act as a technical subject matter expert in specific domains such as patch management, software management, risk and compliance, endpoint performance, or digital employee experience
• Collaborate with customers to understand their needs and tailor AI solutions for optimal implementation
• Provide continuous feedback to improve AI agent functionality and effectiveness through QA testing
• Work closely with product and engineering teams to ensure customer requirements are met and product capabilities are aligned
• Serve as a technical expert, focusing on building, testing, and troubleshooting AI so