Account Manager, Nextdoor

Mid-Market

$100-135k

OTE

The compensation range for this role includes a base salary + commission structure with a 70/30 split. We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date

Mid and Senior level

Los Angeles

More information about location

Private social network for neighbours

Job no longer available

Private social network for neighbours

501-1000 employees

B2CPrivacyNetworkingSocialSaaS

Job no longer available

$100-135k

OTE

Mid and Senior level

Los Angeles

More information about location

501-1000 employees

B2CPrivacyNetworkingSocialSaaS

Company mission

Nextdoor’s mission is to cultivate a kinder world where everyone has a neighbourhood they can rely on.

Job

Company

Role

Who you are

We're a purpose-driven company and we're recruiting like-minded client services professionals who are as passionate about customer value as they are professional growth, and building a culture of belonging
You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships
4+ years of experience in account management or client services at a digital media/advertising company or agency
Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients
Track record of successfully retaining and growing customer relationships
Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
Curiosity, hunger to learn, and passion for problem-solving
Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods

What the job involves

Mid-Market advertisers are foundational to a successful multi-billion dollar advertising business and in recognition of that, we are seeking a customer obsessed Account Manager to join our growing Mid-Market team
Nextdoor Account Managers are a diverse, driven, and strategic group of client services and salespeople focused on connecting brands with our community of neighbors through our growing portfolio of advertising products
The team culture mirrors the larger business focus, relying on building trusted relationships both internally as well as with our partners
The team drives results for our brand partners while creating neighbor value
Nextdoor’s Mid-Market Account Management team helps advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform
We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor
You’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product
Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
Leverage internal tools and dashboards to analyze and optimize performance
Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions
Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises. Some business-related travel may be required
Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values

Our take

Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.

The social network has had huge success in the United States and has expanded internationally, with Nextdoor now present in more than 242,000 neighbourhoods around the world.

The company's main competition comes from local Facebook groups, which have become less and less popular due to their comparative lack of functionality. Nextdoor's laser focus on building for neighborhoods has helped them to build a better product, and their advertising partnership with Oracle, launched in 2022, will help bring more transparency to Nextdoor's sponsorships.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

8% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (2)

Company

Funding (2 rounds)

May 2019

$129.9m

Dec 2017

$79.2m

Total funding: $209.1m

Company benefits

Monthly wellness stipend
12 weeks of parental, family or medical leave
Global end of year shutdown
Learning and development stipend
Work from home opportunities
Health insurance

Company HQ

Tenderloin, San Francisco, CA

Leadership

Nirav Tolia

(Co-Founder & CEO)

Is also an Advisor and Investor in Early Stage digital companies and is the Chairman of Hedosophia. Was also a Guest "Shark" on the television series Shark Tank.

Salary benchmarks

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