Senior Front End Engineer, Intercom

Team Web

Salary not provided

Plus equity

React
CSS
HTML
JavaScript
Cypress
Jest
Next.js
Mocha
Contentful
Senior and Expert level
Dublin
Intercom

The modern customer communications platform

Open for applications

Intercom

The modern customer communications platform

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Open for applications

Salary not provided

Plus equity

React
CSS
HTML
JavaScript
Cypress
Jest
Next.js
Mocha
Contentful
Senior and Expert level
Dublin

1001+ employees

B2BEnterpriseCommunicationCustomer serviceSaaSAutomation

Company mission

Intercom's mission is to make internet business personal.

Company mission

Intercom's mission is to make internet business personal.

Top investors

Some candidates hear
back within 2 weeks

41% female employees

-7% employee growth in 12 months

Our take

If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.

While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.

Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Benefits

  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Generous public transport allowance for commuting
  • Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Work from home opportunities
  • Health insurance
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Regular compensation reviews - we reward great work
  • Open vacation policy and flexible holidays so you can take time off when you need
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Company values

  • We're optimistic & positive
  • We obsess about our customers' success
  • We're confident, yet humble
  • We think big and start small
  • We go further together
  • Make every day count

Funding (last 2 of 7 rounds)

Mar 2018

$125m

SERIES D

Apr 2016

$50m

SERIES C

Total funding: $240.8m

This company has top investors

Leadership

Eoghan McCabe

(Co-Founder & CEO)

Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.

Des Traynor

(Co-founder & CSO)

Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)

Ciaran Lee

(Co-founder)

Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.

People progressing

Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions