Technical Account Manager, Coralogix
Team Lead
Data observability platform
Open for applications
Data observability platform
201-500 employees
Open for applications
201-500 employees
Company mission
Coralogix is on a mission to make observability accessible to all.
Role
Who you are
- Technical Expertise:
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
- Good knowledge of RegEx, Lucene, PromQL
- Leadership & Onboarding:
- Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding
- Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction
- Customer-Focused & Data-Driven Mindset:
- Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
- Ability to communicate complex technical information to both technical and non-technical stakeholders
- Excellent communication skills in English
- Strong presentation skills with the ability to establish credibility with executives
Desirable
- Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified)
- Experience working in a data-driven or SaaS environment
- MBA or relevant leadership experience
What the job involves
- As the Technical Account Manager (TAM) Team Leader, you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers.
- You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence.
- This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills
- Leadership & Team Development:
- Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
- Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
- Provide technical guidance and foster team collaboration on observability tools and log analytics
- Technical Expertise & Customer Engagement:
- Oversee the implementation of observability tools, guiding customers through Logs, Matric and Traces monitoring, and real-time analysis
- Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions
- Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures
- Customer Relationship Management:
- Be the primary escalation point for customer technical challenges
- Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
- Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
- Data-Driven Leadership:
- Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
- Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
- Collaborate with internal teams on product enhancements, informed by your team's customer data analysis
Our take
The drive towards data-driven business decision making, coupled with the rising complexity of data infrastructure has led to huge amounts of capital investment into Data Observability companies.
Coralogix is one such company – along with the likes of Crible and Monte-Carlo – to have secured hundreds of millions in funding as they look to get ahead of the competition. Each offers solutions that ensure the integrity and quality of data, but Coralogix sets itself apart by not requiring manual indexing from engineers.
The knock on effect of this model is that engineers can make faster queries, while large-scale data systems are able to grow without burdening engineers with manual tasks.
Though founded in Israel in 2014, Coralogix has been scaling aggressively since 2019, opening a second HQ in California and offices in India and the UK. Considering the health of the Data Observability market as well as its heavy funding, Coralogix looks well positioned for further growth, especially off the back of 2022 funding and its 2023 release of a Tracing Cost Optimiser, which claims to save 90% more on data ingestion costs.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$142m
SERIES D
Jul 2021
$55m
SERIES C
Total funding: $238.2m
Company benefits
- Global Presence: We have a global presence with our HQ in the center of Tel Aviv and offices in the USA, India and the UK.
- Competitive Salary: We pride ourselves on rewarding great work with great compensation.
- Generous Share Package: We want you to have skin in the game and share in our future success.
- Commuter Benefits: We offer monthly credits for ride-sharing, parking, and public transportation to make getting to the office a breeze.
- Team Events: Regular happy hours, annual company trips, and employee parties – these are just a few ways we like to keep things friendly.
- Continuous Learning: We encourage everyone to continue learning new things – developing both personally and professionally.
Company HQ
South Boston Waterfront, Boston, MA
Articles
Leadership
Ariel Assaraf
(CEO)Was originally Coralogix's CPO, becoming CEO in 2019 after Guy Kroup's departure. Spent three years working in Data Extraction for the Israeli Intelligence Corps, before joining customer engagement company Verint as a Team Leader.
Lior Redlus
(Chief Data Science Officer)Before co-founding Coralogix, they spent seven years as SEO and Internet Marketing Manager at Redco Equipment & Industry Ltd.
Yoni Farin
(CTO)Was previously an R&D Group Leader at Verint Video Solutions, where they spent just under five years. Prior to this they worked in R&D for Motorola Solutions.
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