Customer Success Manager, LogicGate
$105-117k
+equity +bonus
Cloud-based platform for governance, risk, and compliance
Posted today
Cloud-based platform for governance, risk, and compliance
201-500 employees
Posted today
$105-117k
+equity +bonus
201-500 employees
Company mission
To empower organizations and businesses to innovate and create a better world.
Role
Who you are
- 3 + Years Experience in GRC or Risk Advisory
- Interest in supporting sales and commercial business development efforts
- 1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles
- Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
- Great people skills – the ability to quickly understand your audience and tailor the right message to them
- Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
- A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help
What the job involves
- We are seeking an energetic Customer Success Manager who has a passion for delighting customers by delivering winning strategies and solutions
- We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities
- This is a great opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion
- Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy
- Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as GRC professionals to achieve their business outcomes
- Lead the development of long-term success plans and drive executive alignment with your customers
- Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
- Collaborate cross-functionally with other LogicGate teams throughout the customer journey
- Partner closely with the Sales and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals)
- Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
Our take
LogicGate provides SaaS-based risk and compliance solutions to help companies track and automate changing, disorganized governance, risk, and compliance (GRC) processes. Its Risk Cloud and Risk Cloud Exchange platform prioritizes flexibility and ease of use, leveraging no-code capabilities to help companies efficiently optimize their risk-management process.
A Deloitte report suggests that a vast majority of companies are aware both of the need to improve their GRC practices and of the benefits that tech integrations could bring in addressing this vulnerability. GRC software like LogicGate could stand to win big as companies invest in keeping up to code - certainly, LogicGate has won significant investment to date, and has won a leading position in the GMC software market.
Indeed, businesses now recognize the importance of a robust and flexible risk-management strategy, hence LogicGate is addressing an urgent and growing demand. With the GRC software market expected to break the $50 billion mark globally by 2025, the company looks set to enjoy sustained and strong growth if it can stay competitive. Its 2021 series C funding was used to enhance its platform and expand its international presence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2021
$113m
SERIES C
Dec 2020
$8.8m
LATE VC
Total funding: $156.6m
Company benefits
- 47 days off starting your first year, including paid volunteer time
- 12 weeks parental leave
- $1,000 annual educational stipend
- Ongoing learning and development
- Stock options and annual performance bonus opportunities
Company values
- Own It - We strive to be self-driven, entrepreneurial, and efficient
- Be as One - This is more than a job to us. We invest in our co-workers and customers
- Empower Clients - We create solutions where customers win
- Embrace Curiosity - You cannot be in the risk business and grow complacent
- Raise the Bar - Every day our team challenges complacency and mediocrity
- Do the Right Thing - Even when no one is looking, we embrace transparency
Company HQ
River North, Chicago, IL
Articles
Leadership
Matt Kunkel
(CEO & Co-Founder)Having studied at Indiana University, they spent 6 years at FTI Consulting, before working from 2011 to 2015 as a Director of Navigant Consulting. They left in July 2015 to co-found LogicGate as CEO.
Dan Campbell
(Co-Founder)They started their career as a Web Application Engineer at the University of Michigan before joining Navigant as a Senior Consultant. In June 2015 they co-founded LogicGate with Matt.
Jon Siegler
(CPO & Co-Founder)They worked as an Accenture Analyst for over a year before joining KMR Group, where they worked as a Senior Analyst for over 3 years. they spent almost 4 years as a Navigant Associate Director before co-founding LogicGate.
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