Customer Service & Rebate Processing Specialist, Resource Innovations
Plus a discretionary bonus
Energy transformation firm
Open for applications
Energy transformation firm
501-1000 employees
Open for applications
Plus a discretionary bonus
501-1000 employees
Company mission
To power change beyond energy efficiency.
Role
Who you are
- Minimum of a high school diploma or equivalent
- Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- A positive and customer - friendly outlook
- Able to follow directions as they are given
Desirable
- Experience in a data entry processing and customer centric call center environment preferred
- Experience working in energy efficiency or utility fields a plus
- English and Spanish speaking
What the job involves
- Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation
- If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you
- The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience
- Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database applications
- Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
- Communicates effectively as part of team approach with other departments in servicing customers
- Provides customer service activities such as responding to emails and phone calls
- Provides exceptional customer service and call handling in a customer centric environment
- Safeguards confidential customer information
- May provide peer training to co-workers: job shadowing support as assigned in area of responsibility
- Willing to support any program within the department as assigned
- Other duties as assigned
Our take
Resource Innovations collaborates with utilities, government agencies and corporate clients to achieve energy transition and decarbonization goals. The company offers advisory services, program management and software solutions aimed at lowering energy costs, reducing waste, cutting emissions and improving grid resiliency.
The company is a trusted partner in the energy sector, recognized for delivering innovative and differentiated solutions. Its commitment to market transformation has earned it a spot in the Inc. 500 List of America's Fastest Growing Companies three times, showcasing its significant impact and growth.
Morgan Stanley Capital Partners (MSCP) recently acquired a controlling interest in the company, further highlighting its value. Additionally, Resource acquired Cadeo, a clean energy consulting firm, a strategic move that positions the company for a bright future in the clean energy transition.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Financial Stability: We invest in your future with company-sponsored 401(k) contributions
- Paid Time Off: We encourage time off to recharge or volunteer with generous PTO and holidays
- Healthcare: We provide full medical, dental, and vision coverage, along with wellness classes
- Family Support: We offer a practical and flexible approach to supporting your family-leave needs
Company HQ
Half Moon Bay, CA
Articles
Leadership
Lauren Casentini
(CEO)Previously the SVP of Regulatory Relations and National Policy at CLEAResult. Prior to that, they were the President at Resource Solutions Group and the West Coast Operations Manager at D&R International.
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