Senior Technical Program Manager, Crunchyroll

• The ideal candidate brings a strong program management background, has demonstrated the ability to deliver against company strategic goals, and drives value through efficient process and data-driven insights
• 5+ years experience as project or program manager
• BS degree or equivalent experience required, MS degree preferred
• Experience working with globally distributed teams
• Working knowledge and understanding of key concepts and best practices for program management
• Excellent written and verbal communication skills at all levels, including Senior and C-level stakeholders
• Must be self-motivating, self-sufficient and have the strong ability to work effectively as an individual or as part of a team
• Accuracy, acute attention to detail, and ability to work with minimal direct supervision
• Ideal candidate is inquisitive, organized, meticulous and has a desire for continued self-improvement and development of new skills
• Ability to demonstrate a calm and cool demeanor when managing multiple projects and deliverables
• Outstanding time management skills to balance multiple, changing priorities
• Experience with both agile and waterfall methodologies, and knowing when to apply each, preferred
• Experience with tools such as JIRA, Confluence, Smartsheet and Google Suite, a plus

Desirable

• The Technology Solutions Business Operations organization is a distributed team responsible for coordinating initiatives for the Crunchyroll IT and Security teams
• We work to standardize Agile methodologies for the organization, evangelize process improvements, and lead cross-team communications
• By joining the Technology Solutions team, you’ll be a part of our Global Team of IT professionals, helping deliver the tools, services, and technical solutions that enable our internal teams to deliver a world-class anime experience to fans each and every day
• Standard business hours with occasional travel for vendor meetings or project support as needed
• Collaborative, cross-functional team environment with exposure to enterprise-level IT operations
• We are seeking an experienced, detail-oriented Senior Program Manager with a passion for leading teams, coordinating information, and solving problems across the IT organization
• This role will be based on-site at least 3 days per week in one of our office locations—Dallas, TX; or Los Angeles, CA—and will play a critical role in managing IT initiatives. (Candidates must be able to work onsite at one of these locations)
• This position will report into the Senior Director of Program Management for the Technology Solutions group and will work closely with various teams across the business to support pivotal initiatives
• Organize, plan and track ongoing projects and strategic initiatives for the Technology Solutions teams
• Oversee the day-to-day progress of projects and initiatives with regard to schedule, scope, and process - and organizes information so it’s digestible for a globally distributed team
• Effectively lead meetings, track next actions, and proactively follow up on action items
• Build and leverage effective partnerships across technical and business communities
• Serve as a key liaison with relevant business groups to facilitate planning and collaboration between teams, align on goals, identify dependencies, mitigate risks, and effectively communicate regular updates to all stakeholders
• Demonstrate an understanding of the business and its structure, processes, and tools, and how initiatives positively impact the overall business
• Establish and maintain best practices and repeatable processes to increase efficiency for teams in conjunction with the larger Technology Solutions group