Customer Experience Associate, Wonder
Blue Apron Full-Time
$19.00/hr
Extraordinary food that comes to you
Job no longer available
Extraordinary food that comes to you
501-1000 employees
Job no longer available
$19.00/hr
501-1000 employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Skilled in managing high volumes of inquiries with a solution-oriented mindset, actively collecting feedback to enhance the customer journey
- Demonstrated ability to build and nurture customer relationships, focusing on de-escalation, empathy, and continuous improvement to go above and beyond expectations in all channels of communication (phone, email, messaging)
- Adept at providing proactive customer support that anticipates and adapts to evolving customer needs
- Committed to continuous learning, staying informed on product offerings to provide knowledgeable support and foster strong customer connections
- Must be proficient in navigating various software and tools, like masquerading, ticketing platforms and helpdesk pages to assist customers
- Must be accountable for daily, weekly, and monthly goals
- Willing to work irregular shifts and weekends
What the job involves
- We’re seeking enthusiastic and highly motivated, customer-centric problem solvers who love working with people and are passionate about delivering exceptional service.
- A typical day includes identifying customer needs, researching issues, and providing prompt, clear solutions—while also reaching out to new customers to establish trust and build a connection. You’ll bring exceptional verbal communication skills, a friendly personality, and the ability to build strong, lasting relationships with our customers
- Handle multiple customer inquiries in a fast-paced environment, assisting approximately 100-150 customers per shift
- Engage in inbound and outbound calls, focusing on building lasting customer relationships that drive product engagement, loyalty, and retention
- Take a solution-oriented approach, anticipating customer needs, proactively gathering feedback, and continuously working to improve the customer experience
- Think on your feet to devise creative solutions to problems or escalate issues as needed, always aiming to exceed customer expectations rather than maintaining the status quo
- Assist customers with managing their Blue Apron accounts while embodying our ethos of relationship-building through de-escalation, empathy, active listening, and expert problem-solving
- Maintain product expertise on our evolving menus and market items to confidently guide customers and ensure they get the most from their Blue Apron experience
Application process
- We'll contact you via email or text to schedule interviews and share information about your candidacy
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from restaurant to home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. Their aim is to improve the standard of home-delivered food, both the quality of product – working with world renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
In spite of this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding bringing it to a valuation of $3.5 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2024
$700m
LATE VC
Nov 2023
$100m
LATE VC
Total funding: $1.6bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(CEO & Founder)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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