Systems Integration Engineer, Agility Robotics
Software Focused Issue Triage & Root Cause Analysis
$170-221k
+ Equity
More information about location
Office located in Fremont, CA
Robotic automation for the warehouse and logistics
Open for applications
Robotic automation for the warehouse and logistics
201-500 employees
Open for applications
$170-221k
+ Equity
More information about location
Office located in Fremont, CA
201-500 employees
Company mission
To make businesses more productive and people's lives more fulfilling.
Role
Who you are
- 4+ years of experience in Systems Integration, Software-Hardware interface, or R&D with a focus on software on complex mechatronic or autonomous systems
- Proven experience using monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic) to track system health and identify performance anomalies across a fleet
- Experience interacting with cloud-based storage and databases (e.g., AWS S3, SQL, or NoSQL) to retrieve and manage large-scale telemetry and video datasets
- Proven track record of navigating highly ambiguous software-hardware intersections to find definitive root causes
- Experience creating technical documentation or bug reports intended for software engineering audiences
- Preferred: Experience with HW/SW integration and design on HiL
- Mastery of log parsing via CLI and proficiency in using Python or similar scripting languages for data visualization and failure trend analysis
- Familiarity with database environments, specifically regarding data retrieval and log management
- Experience correlating video and/or HW symptoms with system telemetry to identify physical manifestations of software bugs
- Strong understanding of software stacks in robotics, including communication protocols (e.g., EtherCAT, CAN) and how they manifest in system logs
- Preferred: Experience with characterizing or troubleshooting HW/SW interactions such as cameras, encoders, IMUs, or other sensors
- Ability to tackle ambiguous, unprecedented problems and create reusable, scalable solutions
- Capacity to operate independently on initiatives and proactively anticipate the needs for effective and efficient triage and RCA
- Exceptional ability to synthesize complex telemetry and video data into clear, actionable insights for software engineering stakeholders
- Bachelor’s or Master’s degree in Computer Science, Robotics, Electrical Engineering, or a related field
What the job involves
- We are seeking a Systems Integration Engineer specialized in Software Issue Triage and Root Cause Analysis (RCA)
- Your main function is to conduct remote triage, utilizing log parsing, telemetry data, and video analysis, to identify failures with software root causes and ensure they are accurately dispositioned to the appropriate SW development teams
- You will conduct deep-dive root cause analysis on novel failures occurring at the hardware-software interface, while simultaneously architecting the diagnostic scripts and tools required to streamline these investigations
- In this role you will move beyond basic data review to navigate ambiguous failure modes, develop automated diagnostic scripts, and create the technical documentation that drives software reliability across the fleet
- Serve as a lead voice in the triage process, providing the expertise required to classify complex failures specifically as software, firmware, or system-level regressions
- Effectively disposition identified issues to the software organization, providing clean tickets (logs, video clips, and analysis) that allow developers to act quickly
- Manage and prioritize escalated SW-related investigations, making informed trade-offs to ensure that critical safety or performance risks are addressed first
- Lead end-to-end investigations into novel failures using deep-dive log review, telemetry analysis, and video diagnostics to pinpoint bugs at the software/hardware interface or unexpected system behaviors
- Develop and execute scripts or other data visualization tools to parse massive log sets and identify intermittent failure trends
- Leverage structured methodologies such as 5-Whys or Fishbone to move from a surface-level symptom to a definitive root cause
- Author and maintain "Gold Standard" RCA reports and troubleshooting guides that improve the technical autonomy of the broader triage team
- Promote a culture of rigorous documentation and data-driven problem-solving
- Create reusable diagnostic frameworks that automate the identification of known software issues, increasing the efficiency of the entire R&D loop
Our take
Agility Robotics was founded with the aim of empowering the blended workforce, where humans and human-movement-enabled robots work side by side. Though there’s still plenty of wariness about what workplace robots might mean for the future of the workforce, the amount of R&D and Venture Capital funding into the space – coupled with an acute labour shortage – suggests that there’s no holding it back.
The company, founded by a team of Robotics and Bioengineering academics, has hit the headlines a number of times in the last few years for the mobility and dexterity of its robots which can walk around, move packages, and unload trailers (as well as climb stairs and run a 5K). This ability to run could have a huge impact, as it opens up the potential not just to work in warehouses and factories, but to complete last-mile deliveries – an ambition that Agility Robotics has made public.
It's advancing humanoid robotics with its robot, Digit, already working in logistics and delivery. With partnerships like Schaeffler AG and a new production facility, Agility is scaling up operations. Digit's tasks, including package handling, and future plans for self-replication, position the company to address labor shortages. As it enhanced Digit's AI and safety features, Agility is preparing for a future where robots and humans work together, shaping the digital workforce.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$400m
LATE VC
Oct 2024
$150m
SERIES C
Total funding: $728m
Company benefits
- 100% Company Paid Disability, Life, Health, Dental & Vision Insurance (for AR employees)
- Employer Matched Retirement Plan
- Five Weeks of Paid Time Off Annually
- Paid Parental Leave
- Employee Referral Bonus Program
- Relocation Assistance (for certain roles)
- Stock Options (for certain roles)
- A culture that encourages flexible work schedules
- A culture that embraces individuality and authenticity
Company HQ
Southeast Mill Creek, Salem, OR
Leadership
Peggy Johnson
(CEO)Joined Agility Robotics in 2024 as CEO. Prior to this, they were the CEO of Magic Leap. They also spent 6 years at Microsoft as an Executive Vice President of Business Development and 25 years at Qualcomm as an Executive Vice President of Global Market Development.
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