Technical Onboarding Manager, Demandbase
Go-To-Market engagement & marketing software
Open for applications
Go-To-Market engagement & marketing software
501-1000 employees
Open for applications
501-1000 employees
Company mission
To transform how B2B companies go to market.
Role
Who you are
- 3+ years in a customer-facing role, preferably in onboarding or implementation for a SaaS product
- Strong project management skills with the ability to handle multiple concurrent projects
- Excellent communication skills, able to bridge the gap between business users and technical teams
- Proven ability to quickly assess customer needs and translate them into configuration or integration specifications
- Experience in a professional services capacity within a SaaS company is highly preferred
- Familiarity with digital marketing solutions (e.g., Google Analytics, Adobe Experience Cloud) and web development patterns (HTML, JavaScript)
- Strong problem-solving abilities and a proactive approach to identifying and resolving issues
- Ability to work independently with minimal supervision
What the job involves
- We are seeking a Technical Onboarding Manager to join our professional services team. In this key role, you will OWN and guide customer implementations and coordinate with both clients and internal stakeholders to guarantee a seamless project delivery
- Your primary responsibility will be to take full ownership of the onboarding journey, from beginning to end, gaining a deep understanding of client challenges and ensuring they are effectively addressed to demonstrate our value proposition
- Develop a foundational understanding of our GTM suite and onboarding processes
- Assist with customer activities and familiarize yourself with internal tools
- Plan and deliver customer activities with clear milestones, managing smaller-scale projects
- Act as the primary contact for accounts, ensuring engagement and satisfaction
- Identify and escalate potential issues before they impact project timelines
- Collaborate with AEs, GADs, and CSMs for efficient customer onboarding
- Coordinate with cross-functional teams to address implementation delays and strategize solutions
- Communicate progress to stakeholders using established tools
- Contribute to process improvements and work to enhance CSAT and NPS ratings
- Support the team in achieving quarterly goals and demonstrating commitment to company values
Our take
B2B buyers face challenges that aren't met by most off-the-shelf marketing and sales software. Focused on customer sales (or converted from customer sales software), it usually fails to take into account the long sales cycles, unique advertising requirements, and account management needs of business sales. Since 2006, Demandbase has been here to change that with its account-based marketing platform designed specifically for B2B sales.
Competition in the digital sales space has heated up and Demandbase isn't the only B2B marketing firm in the sector, with other companies such as 6sense and Terminus offering marketing solutions. However Demandbase stands out by being the only demand-side platform built specifically for B2B advertising. This gives it a much more accurate identification of purchasing accounts and more precise targeting of advertising spend compared to its competitors.
Demandbase boasts a large and growing customer base including major clients such as Siemens, VISA and General Electric. On the back of several new updates and launches, as well as record bookings and strong revenue growth, the company has secured significant funds that will be used to support its next wave of platform innovation. The company was also recognised by Research In Action as a Market Leader for 2024 on its Vendor Selection Matrix™ for Revenue Marketing Automation Solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2017
$65m
SERIES H
Jul 2015
$30m
LATE VC
Total funding: $158m
Company benefits
- Health and Wellness Plans
- Stock Options
- Flexible Time Off & Holidays
- Family Friendly Benefits
- Remote Friendly
- Inclusive and Open Company Culture
- Professional Development
Company values
- We win together - At Demandbase, we go beyond collaborative. We have each other’s backs. We celebrate our victories and support each other during difficult times
- We make our customers successful - We believe that customer success is the responsibility of the whole company. Each one of us plays a role. Our energy is focused on customer satisfaction and success
- We are real - We are authentic and approachable. We are transparent in our communication — both the good and the bad. We don’t shy away from tough decisions
- We do what we say we will do - What we do, we do well. We are accountable for our actions. We make commitments, and then live up to them
- We innovate with intention - Innovation happens across the company. We try new things. We take risks. We measure everything and double down on the things that work, and learn from the things that don’t
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Chris Golec
(Board Director)Founded Demandbase and was CEO until 2019. Is currently CEO of Channel99. Was previously Global Marketing Manager for General Electric and a Product Development Engineer with DuPont.
Gabe Rogol
(CEO, not founder)Was Senior VP of Sales and CRO at Dealbase before stepping up to CEO. Previously was VP Sales & Marketing with IDG.
Diversity, Equity & Inclusion at Demandbase
- Our employee resource groups (ERGs) provide spaces for community and connection, real talk, and education. With the support of Demandbase leadership, ERGs amplify the voices of members throughout our company and help us navigate the road to becoming a diverse, equitable, and inclusive culture. Groups include Black Impact Group, Hispanic/Latinx Group, Women’s Group, Neurodiversity Group & LGBTQ+ Group.
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