Customer Success Manager, Loyal Guru

• Ideal candidates will have a minimum of 3 years of experience and specialize in SaaS
• You’ve got 2–3 years of experience as a Customer Success Manager in a SaaS B2B environment
• You’ve worked in retail (a must!) and understand the ins and outs of the industry — this helps you connect better with our clients
• You're fluent in English — no way around it — and if you speak Italian too, that’s a big plus
• Spanish? Of course — you’ll need it to thrive with our teams and clients
• You're comfortable with Excel, and if you’ve used other analytical tools, even better
• You’ve studied something like Business, Economics, or a related field
• You’re analytical, detail-oriented, and love turning data into insights
• And above all, you’re a great communicator who genuinely enjoys helping customers succeed

• Join Loyal Guru as a Senior Customer Success Manager! Manage key accounts, lead onboarding, and make a real impact. If you're passionate about SaaS and retail, this is your moment!
• We are looking for a passionate and resolutive person who would go the extra mile to join Loyal Guru as a Senior Customer Success Manager
• Manage up to 6 accounts, ensuring that the product and service are meeting customers' expectations
• Lead and follow up on the on-boarding process and platform training
• Execute specific actions and campaigns for our customers
• Deliver monthly follow-up of KPIs and detect red flags regarding business activity
• Develop the ability to make contributions and proposals to improve the product from a customer/user point of view
• Understand customer needs and identify up-selling opportunities to work alongside the Account Executive

• We usually respond within three days

• Career plan and professional growth: Lets discover what your strengths are and how you can give your best!
• Healthy snacks at the office
• Beers at the office: Free crafted beer sessions on Fridays with your work colleagues. Because not everything is just about work
• Half-paid health insurance
• 25 days of paid vacation
• English lessons: Different level group lessons with a native teacher
• Team building every quarter
• Pizza sprint: Every two Fridays after the sprint review, join the team in a meal and enjoy the great company
• Crossfit and Yoga lessons: Group sessions with nice personal trainers

Total funding: $11.9m

Loyal Guru is a customer data platform that helps brands build on their customer loyalty strategy. The platform helps companies collect and analyse customer data to produce personalised omnichannel promotions and measurable loyalty programs.