Customer Success Manager, Loyal Guru
Customer data platform
Be an early applicant
Customer data platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To transform retailers all around the world into customer-centric organisations.
Role
Who you are
- Ideal candidates will have a minimum of 3 years of experience and specialize in SaaS
- You’ve got 2–3 years of experience as a Customer Success Manager in a SaaS B2B environment
- You’ve worked in retail (a must!) and understand the ins and outs of the industry — this helps you connect better with our clients
- You're fluent in English — no way around it — and if you speak Italian too, that’s a big plus
- Spanish? Of course — you’ll need it to thrive with our teams and clients
- You're comfortable with Excel, and if you’ve used other analytical tools, even better
- You’ve studied something like Business, Economics, or a related field
- You’re analytical, detail-oriented, and love turning data into insights
- And above all, you’re a great communicator who genuinely enjoys helping customers succeed
What the job involves
- Join Loyal Guru as a Senior Customer Success Manager! Manage key accounts, lead onboarding, and make a real impact. If you're passionate about SaaS and retail, this is your moment!
- We are looking for a passionate and resolutive person who would go the extra mile to join Loyal Guru as a Senior Customer Success Manager
- Manage up to 6 accounts, ensuring that the product and service are meeting customers' expectations
- Lead and follow up on the on-boarding process and platform training
- Execute specific actions and campaigns for our customers
- Deliver monthly follow-up of KPIs and detect red flags regarding business activity
- Develop the ability to make contributions and proposals to improve the product from a customer/user point of view
- Understand customer needs and identify up-selling opportunities to work alongside the Account Executive
Application process
- We usually respond within three days
Our take
Loyal Guru is a customer data platform that helps brands build on their customer loyalty strategy. The platform helps companies collect and analyse customer data to produce personalised omnichannel promotions and measurable loyalty programs.
Reports suggest that courting consumer loyalty has become particularly difficult over recent years. The pivot to eCommerce has opened consumers up to a vastly larger market of brands. Moreover, this freedom to shop around is exercised more often in times of economic hardship. Catering to the consumer needs of primary shoppers - Millennials and Gen Z - is crucial, and it emphasizes data analytics and personalised solutions. Both boxes are firmly ticked by Loyal Guru.
The company already have enterprise clients like Mango, Spar, and Día, and is using funding to expand across Europe and the Americas. With a dominant proportion of eCommerce businesses based in North America, this could prove a savvy step. Loyal Guru will need to ensure, however, that this expansion doesn’t stray their attention from the rapid changes in consumer preferences that eCommerce has been seeing recently.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$9.1m
SERIES A
Jul 2020
$0.5m
EARLY VC
Total funding: $11.8m
Company benefits
- Career plan and professional growth: Lets discover what your strengths are and how you can give your best!
- Healthy snacks at the office
- Beers at the office: Free crafted beer sessions on Fridays with your work colleagues. Because not everything is just about work
- Half-paid health insurance
- 25 days of paid vacation
- English lessons: Different level group lessons with a native teacher
- Team building every quarter
- Pizza sprint: Every two Fridays after the sprint review, join the team in a meal and enjoy the great company
- Crossfit and Yoga lessons: Group sessions with nice personal trainers
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Leadership
Borja Sanfeliu
(Co-Founder & CEO)Previously worked as a Europraxis consultant, before taking up a General Management role at Proquibasa. Before Loyal Guru, also co-founded tech and business consultancy firm Jobtitute.
Javi Fernández Riverola
(Co-Founder & CTO)Previously held positions as Tech Consultant and Developer at La Salle BCN and Indra, and has been a Guest Speaker at Esade.
Salary benchmarks
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