Technical Support Operation Representative, Motorola Solutions

$60-65k

+ Incentive Bonus Plans + Employee Stock Purchase Plan

Linux

Windows

ServiceNow

Junior and Mid level

Chicago

Travel Requirements: Under 10%

Office located in Schaumburg, IL

Communication software for public safety & enterprise

Be an early applicant

Communication software for public safety & enterprise

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Be an early applicant

$60-65k

+ Incentive Bonus Plans + Employee Stock Purchase Plan

Linux

Windows

ServiceNow

Junior and Mid level

Chicago

Travel Requirements: Under 10%

Office located in Schaumburg, IL

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Company mission

To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.

Job

Company

Role

Who you are

High School Diploma or equivalent
2+ years of Technical Support Experience

What the job involves

Technical Support Operation (TSO) supports a global customer base for advanced digital communications systems. These systems are the go-to technology for customers around the world who need clear, instant, and reliable communications. MOTOTRBO offers a portfolio of digital radios, infrastructure, and applications that enables voice and data communications allowing our customers to instantly communicate, facilitate decision-making and provide seamless coordination in even the harshest of environments
The TSO Product Support SR I position provides first and second-line support to our mission and business-critical customers
The role is highly varied with the main emphasis on the resolution of service requests in terms of incident resolution, problem root causing and technical request fulfillment in the most timely manner possible. In order to achieve this, you act as the primary interface to communicate with customers, Motorola Solutions field teams, and development engineering
The role is mainly office based; however, travel to customer sites may be required in order to expedite service
We are seeking a dedicated professional to provide comprehensive pre- and post-sales technical support for our North and Latin American customer base. In this role, you will manage technical inquiries for MOTOTRBO and related products, ensuring a high-quality experience through diligent problem-solving and effective communication
Own the customer experience by managing technical support tickets from initial contact to resolution, ensuring all expectations and service standards are met
Provide expert troubleshooting via phone and email, utilizing technical equipment to reproduce system configurations and resolve complex issues
Collaborate across departments as a primary liaison, communicating effectively in written and spoken English to bridge the gap between customers and internal teams
Apply analytical thinking and IP networking knowledge to diagnose problems in a fast-paced, customer-facing technical environment
Maintain flexible availability to support our regional partners during shifts of 9:30 AM – 6:00 PM or 10:30 AM – 7:00 PM CST, Monday through Friday
Leverage technical expertise in areas such as Radio Communication Systems (Trunking/Conventional), VoIP, or various operating systems (Windows/Linux) to enhance support delivery
Utilize industry certifications (e.g., ITIL, A+, or Network+) and CRM experience (ServiceNow) to streamline operations and maintain best practices

Our take

Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.

The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.

Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.3)

Company

Company benefits

Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans

Company HQ

West Loop Gate, Chicago, IL

Leadership

James J. O'Connor

(Co-Founder)

Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.

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