IT Specialist, Smarsh
+ Company bonus + Stock options
3 days a week in office (Canary Wharf, London)
Cloud-based archiving and compliance solutions
Open for applications
Cloud-based archiving and compliance solutions
1001+ employees
Open for applications
+ Company bonus + Stock options
3 days a week in office (Canary Wharf, London)
1001+ employees
Company mission
To enable customers to take advantage of the latest communication and collaboration tools, while staying ahead of compliance risk.
Role
Who you are
- You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs
- Bachelor's degree is preferred
- A minimum of 2 years of experience with help desk assistance
- Demonstrated experience with troubleshooting various computer-related issues
- Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams
- Or equivalent combination of education and experience
- This role requires a high degree of customer service and expertise
What the job involves
- As the IT Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs
- Provide first-line response to internal customers requiring assistance with IT issues
- Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system
- Track and own issues to resolution and updating the service management system
- Troubleshoot and manage mission critical business solutions including but not limited to Windows, macOS, Office 365, Teams, computer hardware, and other new and emerging technology solutions
- Create and manage Active Directory accounts for corporate users & systems
- Maintain desktops, laptops and tablets including both hardware and software
- Maintain office devices including multifunction printers, VOIP equipment, mobile devices, and AV equipment
- Create, maintain and delete Active Directory accounts for corporate users & systems
- Take ownership of macOS/iOS environments, lead administration via Jamf Cloud
- Perform other ad-hoc projects or tasks as assigned
- Other duties as assigned
Salary benchmarks
Our take
The emergence of new digital communication technologies provides businesses with a great opportunity for growth. But regulated businesses need to ensure they carry out communications monitoring, archiving, and compliance to stay on the right side of regulators. This can be difficult to do with new tech - to the extent that some businesses are hesitant to adopt it at all.
Of course, there’s a substantial appetite for ways to get around this obstacle and therefore reap the business benefits of modern comms. Smarsh provides just that, with its suite of archive, storage, and monitoring tools. In the two decades since its founding, the platform has netted over 6,500 clients including top worldwide banks, brokerage firms, insurers, registered investment advisors, and state and local government agencies in the US.
This puts Smarsh in a formidable position going forward. The issue the company addresses is only getting more acute as the volume of communications increases, more tech is brought to market, and the hybrid work model pushes more communications online. Smarsh’s extensive, top-tier global reach will help it field this growing market opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (2 rounds)
May 2015
$28m
LATE VC
Sep 2007
$15.6m
LATE VC
Total funding: $43.6m
Company benefits
- Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
- Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
- Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
- Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
- Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
- Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
- Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
- Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
- Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
- Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
- Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world
Company HQ
Portland Downtown, Portland, OR
Leadership
Stephen Marsh
(Founder)Previously worked on capital market systems at Fidelity Investments, and then moved to a Senior Product Manager role at CCBN. They are also a board member at The Wild, Asset Compliance Inc., and ComplySci.
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