Senior UX Strategist & Researcher, HelloFresh
Research Operations
$94.8-109.7k
2-5 days a week in office (Boulder, CO)
Recipe box subscription service
Posted today
Recipe box subscription service
1001+ employees
Posted today
$94.8-109.7k
2-5 days a week in office (Boulder, CO)
1001+ employees
Company mission
HelloFresh is on a mission to change the way people eat, forever! They're collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.
Role
Who you are
- 5+ years in UX research, UX strategy, Research Operations, or a closely related field within a tech environment
- Hands-on experience building and scaling business-critical research systems to enable research quality and consistency
- Mixed-methods toolkit with strong judgment for when to apply which approach, rightsized to the level of speed and rigor required for the context
- Experience influencing senior-level stakeholders — changing significant decisions, not just informing them
- Ability to prototype and visualize strategic direction independently — through concept sketches, lo-fi prototypes, service blueprints, or AI-assisted artifacts
- Genuine AI fluency in a research or strategy context — demonstrated point of view on how AI should change our workflows and where its limits are, as well as practical experience applying AI in real project contexts
- Strong business acumen - able to connect research to trade-offs, market context, and commercial implications
What the job involves
- This isn't a single-lane role
- If you thrive on variety and want your fingerprints across the full UX and research ecosystem, you’ll make an impact here
- We're looking for someone who can conduct a research study in the morning, turn insights into a visual artifact by afternoon, and spend the next sprint building the AI agent or operational system that makes the next ten studies faster
- Above all, we are looking for people who will make HelloFresh better
- We believe skills are built in many ways
- If you don't “tick every box” but think you'd thrive here, we'd love to hear from you
- The Insight & Experience Innovation (IXI) practice is a multidisciplinary, global team of UX Research Strategists and Research Operations Specialists within HelloFresh Group's UX organization. We sit at the intersection of operational excellence, human insight, and strategic direction — partnering with cross-functional leadership to shape what gets built and why
- Build and scale research infrastructure:Own the development of the systems, tools, and programs that enable researchers and cross-functional partners to make evidence-based decisions at scale — spanning knowledge management, recruitment, democratization, tooling, governance, and more. Translate diverse and ambiguous cross-functional needs into scalable programs and improved ways of working
- Drive AI-assisted tooling and automation:Identify and build AI-powered workflows and automations. Accelerate discovery and the product design lifecycle end-to-end— from intake and recruitment through synthesis and implementation. Bring new capabilities into live operations and establish clear guardrails for when and how to deploy them
- Influence at strategic altitude: influence decision-makers— often at senior or executive level — by presenting in formats that force a decision in the room, not a follow-up meeting. Build concept artifacts and feasibility frameworks that make choices in system design tangible
- Proactively drive operational excellence:Lead discovery workshops to proactively identify operational gaps, forecast resource needs, and define the team's strategic roadmap. Shape the agenda with intention— surface problems early, propose solutions, and own the outcome
- Match teams to the right solutions: Serve as an operational consultant to researchers and cross-functional stakeholders. Understand their workflows, goals, and constraints well enough to recommend the right program method, mechanism, or tool for their use case. Advocate their value and onboard new teams into these systems
- Lead strategic research for insights to action:When needed, own the end-to-end research and strategy work streams, from scoping through execution to insight delivery and application, balancing generative, evaluative, qualitative, and quantitative methods. Make insights visible - build the prototype and concept visualizations needed to express strategic direction
- Shape experiences across the ecosystem:Partner with product, design, marketing, operations, and business teams to understand and shape experiences across the full customer and service ecosystem. Proactively identify which bets need de-risking. Challenge briefs before executing them. Connect findings to business decisions, market context, and KPIs
- Use AI as a force multiplier: Integrate AI across the full stack, removing the execution barriers that kept researchers in their lane. Push the edges of what's possible — experiment with AI-assisted co-creation and novel applications – upskilling others in this domain. Apply strong critical judgment throughout — knowing what good looks like and when to override the model is as important as knowing how to use it
Our take
The food space has seen significant disruption in the last few years, whether it's the rapid expansion of takeaway delivery, online groceries or meal boxes. Consumer tastes are changing and there has been lots of innovation to try and get quality food in front of people more easily. HelloFresh is one of the drivers of that trend.
On the back of a boom in subscriptions during the pandemic, HelloFresh secured its place in the new food market. However, the cost-of-living crisis has meant that the company and its peers have faced dwindling subscriptions, resulting in layoffs and a need to refocus towards a more sustainable future for the business.
That said, HelloFresh still benefits from being a leader in the sector and from its B Corporation status - properties that mean it remains a top option for consumers who want to try meal kits. Only time will tell if the company can sustain its success moving forwards, at a time when its product, however enticing, is becoming less affordable for the general public.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2016
$97.1m
SERIES G
Sep 2015
$96.7m
SERIES F
Total funding: $405.1m
Company values
- Speed & Agility
- Relentless Prioritisation
- Egoless Environment
- Learning Never Stops
- Data Drivenness
- Customer Centricity
- Long Term Orientation
Company HQ
London, UK
Articles
Leadership
Dominik S. Richter
(CEO)Started his career at Goldman Sachs after graduating from WHU and LSE.
Salary benchmarks
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