IT Specialist, Imagen Technologies

• 2+ years of professional experience building and maintaining corporate IT systems
• Mission-driven and passionate about improving healthcare outcomes
• Ability to navigate and communicate short- and long-term trade-offs, while delivering solutions you are proud of
• Excellent communication and project management skills, and enjoys working with technical and non-technical stakeholders

Desirable

• We’re looking for an IT Specialist who can play a key role in maintaining our systems to the highest standards, exceeding compliance requirements, to ensure we can safely and securely deliver high-quality results to patients
• In this role, you will support end users, deploying and troubleshooting workstations and desktop software at Imagen
• This is a hands-on, technical role that will afford opportunities for growth
• Play a key role in helpdesk operations and drive effective resolution of issues and requests
• Provisioning and shipping of hardware to employees
• Onboard users, empowering them in their roles from their first day
• Maintain the inventory of computers, software, and other technology equipment, such as monitors, personal hotspots and other peripheral devices
• Generation of documentation for users
• Participation in IT projects and initiatives to improve the experience of Imagen employees and customers