Compensation and Benefits Lead, 5CA

Salary not provided

Excel

SAP

Senior and Expert level

Amsterdam

Remote from Europe, UK

Outsourced customer support for gaming, digital services, and beyond

Be an early applicant

Outsourced customer support for gaming, digital services, and beyond

1001+ employees

B2BCommunicationCustomer service

Be an early applicant

Salary not provided

Excel

SAP

Senior and Expert level

Amsterdam

Remote from Europe, UK

1001+ employees

B2BCommunicationCustomer service

Company mission

To optimize customer journeys with tailor-made CX.

Job

Company

Role

Who you are

Preferrably located in the Netherlands (Hybrid work, 2-3 days a week working from the office)
Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field
A relevant certification (e.g., GRP, CCP, or Total Rewards-related credential) is preferred but not required
Minimum of 5 years of experience in Compensation & Benefits, Total Rewards, or a closely related HR function
Proven experience working in a global or multi-country environment, ideally in a remote-first, BPO, or freelance-heavy organization
Demonstrated track record of: Maintaining and updating salary structures and compensation policies; supporting performance-based salary reviews and benchmarking; collaborating with cross-functional teams such as Talent Acquisition, Payroll, and HR Business Partners
Full professional proficiency in English (spoken and written); ability to present to all levels of the organization
Advanced proficiency in Excel (e.g., formulas, pivot tables, v-lookup, and data modelling)
Working knowledge of HRIS platforms (SAP SuccessFactors is ideal)
Experience using compensation benchmarking tools or survey platforms (e.g.,Mercer, Radford, or Payscale) is an advantage
Experience in coordinating compensation cycles, managing compensation data, and handling multiple stakeholders across time zones
Ability to work independently in a fast-paced environment with strong attention to detail and process ownership
Basic project management skills: organizing timelines, setting milestones, and collaborating across functions
Maintain and periodically review the global salary structure and salary ranges across multiple countries
Ensure job offers and promotions remain aligned with internal benchmarks and market data
Monitor pay equity and advise on adjustments as needed
Support the performance and salary review process with accurate data and tools
Collaborate with Payroll and Employee Relations Managers to update and administer benefits for freelance and payroll-based entities
Ensure existing benefit offerings remain compliant, competitive, and aligned with local market needs
Act as the primary point of contact for external service providers related to employee benefits, such as insurance providers, meal card vendors, and other third-party benefit administrators
Advise Talent Acquisition on offer creation and salary alignment for high-volume operational roles and staff positions. Ensure internal equity and consistency across current and future role types as hiring needs evolve
Partner with HRBPs and Operations to review comp trends, hiring salary for staff positions, retention risks, and headcount planning
Work with HR Operations to ensure accurate and up-to-date C&B data in HR systems
Keep C&B policies up to date in line with business evolution and global best practices
Support internal communication efforts to promote transparency and understanding of total rewards
Lead or support global C&B-related projects, such as salary review process, new payroll set ups or expansions, or C&B audits
Identify opportunities to automate or improve compensation workflows and practices

What the job involves

The Compensation & Benefits Lead will be instrumental in maintaining and optimizing the company’s global compensation and benefits framework, ensuring fairness, compliance, and alignment with business goals. The primary responsibility of this role is to manage the ongoing governance of salary structures, benefits programs, and compensation policies across both freelance and payroll-based entities, supporting a fully remote and internationally distributed workforce
As a key member of the HR department, this role will report directly to the Head of HR, providing subject matter expertise and operational support in all matters related to compensation, benefits, and total rewards. The Compensation & Benefits Lead will collaborate closely with Talent Acquisition, Payroll, HR Business Partners, HR Operations, and Operations Management Team to ensure compensation practices are consistent, competitive, and support the company’s global growth strategy and worldwide operations
While this role does not currently manage a team, it will serve as the internal point of contact for all compensation-related processes and initiatives and will play a strategic role in the design and execution of performance review cycles, offer alignment, and benefits oversight across our international workforce
Maintain and periodically review the global salary structure and salary ranges across multiple countries
Ensure job offers and promotions remain aligned with internal benchmarks and market data
Monitor pay equity and advise on adjustments as needed
Support the performance and salary review process with accurate data and tools
Collaborate with Payroll and Employee Relations Managers to update and administer benefits for freelance and payroll-based entities
Ensure existing benefit offerings remain compliant, competitive, and aligned with local market needs
Act as the primary point of contact for external service providers related to employee benefits, such as insurance providers, meal card vendors, and other third-party benefit administrators
Advise Talent Acquisition on offer creation and salary alignment for high-volume operational roles and staff positions. Ensure internal equity and consistency across current and future role types as hiring needs evolve
Partner with HRBPs and Operations to review comp trends, hiring salary for staff positions, retention risks, and headcount planning
Work with HR Operations to ensure accurate and up-to-date C&B data in HR systems
Keep C&B policies up to date in line with business evolution and global best practices
Support internal communication efforts to promote transparency and understanding of total rewards
Lead or support global C&B-related projects, such as salary review process, new payroll set ups or expansions, or C&B audits
Identify opportunities to automate or improve compensation workflows and practices

Our take

5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.

Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.