Help Desk Specialist, Freenome
Contractor
5 days a week in office (Brisbane, CA)
Biological analysis platform for cancer
Be an early applicant
Biological analysis platform for cancer
501-1000 employees
Be an early applicant
5 days a week in office (Brisbane, CA)
501-1000 employees
Company mission
To create tools that empower everyone to prevent, detect, and treat their disease.
Role
Who you are
- 3+ years of experience as a Help Desk Specialist or related IT Customer Support role
- Experience with Mac (preferred) and Windows platforms
- Experience with Google Workspace (G Suite)
- Experience with Mobile Device Management (MDM) tools (Jamf or Manage Engine Preferred)
- Experience with modern ticketing systems (Freshservice Preferred)
- Good understanding of computer systems, mobile devices and other tech products
- Experience with Windows 10/11 and Mac OS 14+
- Experience onboarding and offboarding users in an enterprise environment
- Excellent communication and customer service skills
- Experience in creating/updating documentation on processes and solutions
- Basic Networking knowledge
Desirable
- Jamf Expertise (Jamf 100-300 certifications huge plus)
- Administrative support on Slack, Atlassian, Asana, 1password, Office 365, Zoom etc
- Experience working in a Large Scale Mac environment
- Industry certifications such as ITIL, CCNA, MCITP, MCSA, MCSE, VCP, Cloud+, Security+ preferred
- Large Scale meeting support
- Video Conferencing support
- Experience in diagnostic labs is a plus
- Scripting experience with languages such as powershell, python, bash, to automate or execute configurational changes
What the job involves
- Are you a tech-savvy problem solver who thrives on helping others?
- If so, Freenome is looking for an experienced Help Desk Specialist to join their dynamic Information Technology Team!
- This opportunity offers the chance to make a meaningful impact in one of the most progressive healthcare organizations today
- As part of this role, you will use your IT expertise and tenacity when diagnosing complex customer issues with computer systems, networks, hardware or software
- You are also responsible for responding promptly to queries as well as implementing solutions that ensure optimal performance
- Put simply - if it relates to Helpdesk then you're the person our team needs!
- Don't miss out on joining us at Freenome where we're revolutionizing early cancer detection through advanced technology products and services
- This will be a 3 month contract assignment working onsite Monday - Friday from 9am - 5pm
- Provide primary support for Corporate devices and systems issues/requests, and ensure all IT incidents and requests are prioritized and resolved in a timely and professional manner within SLA guidelines
- Perform onsite troubleshooting through diagnostic techniques and pertinent questions
- Create and manage user accounts, permissions, and access controls
- Create step-by-step training material and documentation with screenshots for clients and colleagues
- Install and manage lab related software and licenses
- Setup workstations, servers, and other hardware components
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Proactive on identifying and reporting potential problems before an incident is reported
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), conference room systems and other systems
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in our ticketing system
- Follow-up and update customer status and information
- Collaborate with Network and System Administrator to develop and maintain solutions in a regulated environment
- Provide onsite meeting support (Zoom and AV systems) for large and important meetings
- Maintain comprehensive documentation for configurations, troubleshooting steps, and routine procedures
- Coordinate and execute seamless hardware and software upgrades in collaboration with cross-functional departments, ensuring zero disruption to laboratory operations
Our take
Freenome is a biotechnology company offering a biological analysis platform that uses molecular biology and machine learning to detect cancer with a routine blood draw. The platform trains on thousands of cancer-positive blood samples to recognise disease-associated patterns and help detect early-stage cancer, allowing clinicians to optimise treatments.
The company specialises in advanced computational biology, using machine learning to detect patterns among billions of circulating cell-free biomarkers. Freenome continues to focus on the development of its colorectal cancer test, potentially helping the 45 million people not currently up-to-date on colorectal cancer screening guidelines in the United States.
Following its 2022 funding round, the company surpassed the $1 billion funding mark. Freenome is set to accelerate the development of its platform, testing for additional cancers and furthering its blood test detection technology. It's also forming partnerships for R&D purposes, joining forces with health firms such as Geisinger to provide real-world data that could help it detect multiple cancers.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2025
$75m
LATE VC
Feb 2024
$254m
LATE VC
Total funding: $1.1bn
Company HQ
The East Side, South San Francisco, CA
Leadership
Riley Ennis
(Co-Founder)Studied at Yale, Johns Hopkins and Dartmouth. Was a Thiel Fellow and co-founded Immudicon and Oncolinx.
Salary benchmarks
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