Customer Success Manager, SoPost
2+ days a week in office
Product sampling platform
Job no longer available
Product sampling platform
21-100 employees
Job no longer available
2+ days a week in office
21-100 employees
Company mission
To build the world’s most powerful product sampling platform.
Role
Who you are
- This role requires a high degree of organisation, the ability to problem solve and tenacity to make sure campaigns stay on track and brand partners meet their objectives
- Organised, with excellent time management capabilities
- Strong critical and analytical thinking skills
- Excellent written and verbal communication skills
- Strong relationship and interpersonal skills
- High level of efficiency and accuracy
- Process oriented
- 2-4 years of related work experience required
Desirable
- Bachelor’s degree or equivalent is a bonus but not a requirement
- 1 year of related work experience in Marketing, Campaign/Project Management or agency is beneficial
What the job involves
- Reporting to our EMEA Customer Success Team Lead, the successful candidate will need to be organised, efficient and a team player
- Supporting the other team members with product development, account expansion, creation of collateral, and post campaign analysis will also play key parts in this role
- Manage post-sale execution of SoPost campaign offerings through various media channels
- Lead multiple brand partner project timelines/deadlines, creative asset management, campaign onboarding, technology setup and troubleshooting
- Liaise with brand partners and media teams to consult on digital sampling and creative best practices
- Report and monitor live campaign activity, problem solving any challenges that may arise
- Support the account management team in the delivery of post campaign analytics and relationship development
- Communicate brand partner needs with internal senior team members to ensure product development and overall execution aligns with brand partner goals and objectives
- Support in the development of internal and external documentation
- Coordinate and manage sample stock deliveries with the warehouse operations team
- Participate in product calls and provide feedback where relevant
- Mentor and support junior team members
- Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners
- Identify key findings and trends from EMEA campaign data that can be shared with the wider Commercial team to expand expertise
Application process
- A 30-45 minute video/phone call with the hiring manager / member of the People Team, to review your resume and verify claims
- (Part 1) You will be asked to complete a pre-interview task
- (Part 2) You will then be asked to present your solution to our EMEA Customer Success Team Lead and Chief Operating Officer
- A video/phone call with our Founder and CEO, Jonny
- We will make a formal offer, subject to references
Salary benchmarks
Our take
Brands are always looking for new ways to test their products and improve the user experience of their customers. SoPost helps brands do just this through its product sampling campaigns, focusing on relevance, data, and analytics for their clients.
Narrowing down the most useful consumers for a brand through the places they interact online, SoPost collects valuable contact and demographic information from recipients and analyses both qualitative and quantitative feedback on purchase intent and recommendations. All of this creates a clear picture for clients on how to improve their products.
SoPost's growth trajectory has been significant and it's one of the fastest-growing UK companies named on the Top 50 Most Ambitious Leaders list and one of the fastest-growing marketing technology businesses. Used by 200+ brands around the world, including the biggest and most prestigious beauty and cosmetics companies, the company isn't slowing down any time soon. With a recent partnership with ShiseidoUKI, SoPost is ready for even more growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Oct 2020
$1.1m
SEED
Dec 2015
$0.6m
SEED
Total funding: $1.7m
Company benefits
- Generous annual leave: Generous annual leave entitlement, including the period between Christmas and New Year, when all of our offices are closed
- +1 extra holiday day: An extra day’s annual leave every year that you define, to ensure you don’t miss any big life moments
- 4 weeks paid sabbatical: After 5 & 10 years of service, in addition to your holiday allocation, benefit from a 4-week paid sabbatical and a generous contribution from us
- Hybrid working policy: A hybrid working policy with flexible working hours, giving you the power to manage your time and place of work, along with all the tech you need to set up a home office
- SoPost Me Anywhere: Work anywhere in the world for two weeks every year
- Wellbeing allowance: A quarterly wellbeing allowance to spend on anything that enhances your physical or mental wellbeing
- Employee wellbeing: 24/7 access to the market leading Employee Wellbeing provider, wherever you are in the world
- Personal development: Commitment to growing your professional development and a training budget to support that commitment
- Monthly socials: Monthly socials, quarterly team building activities and our annual SoPost Week in Newcastle
Company HQ
Haymarket, Newcastle upon Tyne, UK
Leadership
Jonathan Grubin
(Founder & CEO)Previously Head of Product at The Sandpit for 3 years and Head of Business Development at The Rainmakers for 1 year.
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