Helpdesk Assistant Intern, Pelico
Factory operations management software
Be an early applicant
Factory operations management software
101-200 employees
Be an early applicant
101-200 employees
Company mission
Pelico's mission is to empower factory teams with the agility required to manage daily volatility and deliver products on time, at cost.
Role
Who you are
- IT System Administration: Managing IT infrastructure, MDM tools, and SaaS applications
- Helpdesk & Troubleshooting: Providing IT support across multiple operating systems (Mac, Windows, Linux)
- Security & Compliance: Understanding IT security policies and implementation guidelines
- DevOps Basics: Supporting Docker applications and Linux server administration
- IT Documentation & Process Management: Creating and maintaining IT procedures in Notion
- Problem-Solving: Ability to troubleshoot IT issues efficiently and independently
- Communication: Clear and professional interaction with employees across departments
- Autonomy & Initiative: Self-motivated to learn new tools and improve existing systems
- Attention to Detail: Ensuring IT security, documentation, and inventory are accurately maintained
What the job involves
- Our Helpdesk Assistant Intern will play a key role in maintaining and improving Pelico’s IT infrastructure, ensuring seamless operations for employees
- They will be responsible for IT support, system administration, and security compliance, while also assisting in DevOps-related tasks. This role contributes to Pelico’s success by providing efficient IT solutions, improving security, and enhancing the overall user experience
- Objective 1: Assist in Ensuring Reliable IT Support and System Administration
- Provide responsive IT support for employees, resolving technical issues efficiently
- Manage user accounts, access, and permissions across Google Workspace, Microsoft 365, Slack, Linear, Teamviewer, Keeper, OpsGenie, Notion and other tools
- Set up, format, and reinstall OS on Mac and PC devices
- Ensure all IT assets are inventoried and tracked properly
- Objective 2: Support in Maintaining and Improve IT Infrastructure & Security
- Administer servers, storage, and firewalls (PfSense) to maintain stable IT operations
- Regularly update and secure IT systems to comply with security standards
- Maintain clear and updated documentation for IT operations in Notion
- Monitor and improve backup and recovery processes
- Objective 3: Learn and contribute to IT operations and Automation Initiatives
- Assist in updating and managing Docker containers
- Support automation and optimization of IT management processes
- Monitor and maintain Linux servers and SaaS services to ensure reliability
- Secondary Activities:
- Assist in onboarding new hires by preparing IT equipment and explaining system access
- Participate in IT process improvement projects
- Provide training sessions for employees on best IT practices
Our take
Due to a volatile supply chain landscape, fluctuating demands and deepening product complexity, factory operations are becoming increasingly difficult to run smoothly and efficiently, which in turn affects their revenue.
Pelico believes that its factory operations SaaS platform is the answer, particularly for factories which are pivoting from mass production to more discrete models with variable products in smaller volumes. By leveraging data analysis and AI modeling, Pelico is able to foresee bottlenecks such as parts shortages, then provide AI-generated recommendations.
The last few years have seen a growing number of startups enter this space as manufacturers feel the supply chain squeeze. Though it’s a highly competitive market, Pelico has grown quite strongly in Europe. Having secured major funding, the French startup is aiming to accelerate its North American expansion, expand its data science and engineering teams and further develop its product.
Steph
Company Specialist at Welcome to the Jungle
Insights
48% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2025
$40m
LATE VC
Nov 2022
$18.5m
SERIES A
Total funding: $58.5m
Company benefits
- Office location in the center of Paris (75003) near Beaubourg
- Smart working policy & Remote flexibility
- Equity (BSPCE) for every pelican
- Premium health coverage: Alan Blue
- Monthly afterworks
Company HQ
Brickell, Miami, FL
Leadership
Tarik Benabdallah
(Co-Founder & CEO)Former Deployment strategist at Palantir Technologies. Previously founded was CEO of market research platform Opiquick.
Mamoun Alaoui
(Co-Founder, CPO & COO)Former Financial & Actuarial Services Consultant at Sia Partners. Before Pelico they worked in a number of Senior Product Management roles at commerce media startup Criteo.
Jonathan Hickson
(CTO)Has been a Partner and CTO at a number of fast growth startups including Opiquick, Themecloud, and advertising platform MasterCourses.
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