Technical Operations Engineer, XM Cyber
Cloud security and cyber risk management platform
Be an early applicant
Cloud security and cyber risk management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To ensure that organizations are always one step ahead of the hacker
Role
Who you are
- This role requires a proactive and detail-oriented individual with a strong technical background in cloud environments and a passion for delivering high-quality services to our customers
- 3+ years of proven experience as a Technical Operations or NOC Engineer role in a SaaS company
- Hands-on experience with cloud platforms (AWS or GCP)
- Knowledge of monitoring tools and best practices for monitoring cloud-based applications
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues
- Experience working in an Agile environment and familiarity with Agile methodologies
- Effective communication skills with the ability to work collaboratively with cross-functional teams
- Ability to handle high-pressure situations and prioritize tasks effectively in a fast-paced environment
- Proactive mindset and a passion for continuous improvement and learning
- Excellent verbal and written English
- Availability to work a schedule of four weekdays and one weekend evening each week
- Hands-on experience with Linux and Dockers/Kubernetes
- AWS practitioner certificate is an advantage
- Familiarity with automation concepts is an advantage
- Experience with Cyber security companies is an advantage
- Bachelor's degree in Computer Science, Information Technology, or a related field is an advantage
What the job involves
- We are seeking a highly motivated and skilled Technical Operations Engineer to join our technical operations team and be a part of building an impacting team, handle complex technical issues and ensure service reliability for our customers’ production environments
- As a Technical Operations Engineer, you will be responsible for monitoring our SaaS solutions hosted in the cloud, primarily on AWS
- You will work closely with the Customer Experience and Research & Development (R&D) teams to optimize processes, improve product quality, and effectively manage escalations
- This position requires availability to work a schedule of four weekdays and one weekend evening each week
- You have an amazing opportunity to join a fast-growing company and become an integral part of a rewarding journey
- We literally see all ways and strive to be one step ahead of the customer’s experience so if you are passionate about delivering outstanding and proactive technical solutions - you will love this role!
- Monitor and maintain the performance, security, and availability of our SaaS solution
- Respond to various technical issues in real-time to ensure production system health
- Collaborate with Customer Experience and R&D teams to streamline processes and enhance overall product quality
- Be able to multitask and prioritize incoming tasks
- Respond to and handle escalations from customers or internal teams efficiently and effectively
- Implement best practices for monitoring, logging, and alerting in a cloud environment
- Continuously identify opportunities for automation and process improvements
- Conduct root cause analysis for incidents and implement preventive measures
- Develop and maintain troubleshooting skills and technical knowledge
- Document operational procedures and contribute to knowledge sharing within the team
Our take
Flexible working, increased accessibility and reduced IT infrastructure requirements have made made the cloud far more vital to businesses hoping to remain competitive. However, cyber attackers are able to exploit the numerous security gaps that can be caused by misconfigured permissions, software vulnerabilities and simple human error. XM Cyber seeks to eliminate these threats by offering a platform which simulates all ways a client can be attacked and provides actionable, real-time information to the company's IT and security teams.
Founded in 2016 by national security specialists, the company is set apart from its competitors by focusing on attack path management, looking to detect security issues before they occur, especially misconfigurations and permissions flaws. The platform is compatible with major cloud environments such as AWS, Microsoft Azure and Google Cloud. Their proactive approach seems to be appreciated by major players such as Swisscom, the Hamburg Port Authority, and Lidl who have adopted XM Cyber for their cyber security.
XM Cyber was acquired by Schwarz Group, who are also the owners of brands like Lidl and Kaufland. Although Schwarz is not a technology corporation, their financial backing has allowed XM Cyber to focus on product development, scale and international expansion. Recently XM Cyber has in turn bought Cyber Observer, bringing its continuous control monitoring capabilities into the platform
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2020
$17m
EARLY VC
Nov 2018
$22m
SERIES A
Total funding: $49m
Company HQ
Sarona, Tel Aviv-Yafo, Tel Aviv District
Leadership
Noam Erez
(CEO)Before co-founding XM Cyber, spent over 25 years with the Israeli Intelligence Community.
Tamir Pardo
(President)Was previously the Director of the Mossad, Israel's national security agency.
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