Director of Product Design & Research, Loopio
Contract
More information about location
AI-powered proposal request responses
Be an early applicant
AI-powered proposal request responses
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To help ambitious companies and people grow.
Role
Who you are
- If you’re passionate about having a significant and meaningful impact at a growing tech company and make an impact at a critical time, we’d love to hear from you
- 7+ years of Product Design and Research experience
- 5+ years of experience in a Product Design leadership role within a high-growth SaaS company (bonus points if you’ve also managed Researchers and/or a Research practice!)
- Strong leadership and management principles/values that align with our values of Grit, Curiosity, Candour, Mastery, and Support
- Experience leading Product Design in a B2B SaaS company
- Bonus: Experience shipping B2C products at scale and iterating based on consumer needs
- Experience working in a scrum/agile environment with embedded designers and researchers
- Ability to balance design idealism vs pragmatism (i.e. you know when a given design principle cannot be ignored vs. when it’s safe to be flexible or take smart shortcuts)
- A scientific mindset when it comes to validating designs: You know what steps are required to objectively validate your design hypotheses, and you push this work forward
- Background in both generative and evaluative design research practices (and an understanding of when to employ each + how to ensure research insights are translated into the experience)
What the job involves
- Loopio is looking for a Director of Product Design and Research for a 14-month contract role supporting our Product Design and Research team, practice, and ongoing Experience Strategy
- This role would report to the VP, Product Management and collaborate closely with cross-functional leaders across Engineering, Machine Learning + Data Science and Product Marketing, as well as CPO, CTO, and other Senior Leaders across the organization
- You will champion the strategy and execution of the Product Design and Research functions at Loopio, drive existing processes and suggest new ways for our team to level up collaborative processes and outputs
- Drive the execution and delivery of a domain defining user experience in the Response Management space, leveraging AI and machine learning to drive key outcomes for our customers
- Refine, shape and implement our Experience Strategy, defining and maintaining a high bar of experience quality along the way
- Collaborate closely with the Product Management, Engineering, Data Science & AI, Product Marketing, Customer Experience and Sales teams to launch a top-tier experience for our customers and communicate it to the market
- Be a strong voice of the customer – advocate for our users and champion Loopio’s customer-centric approach
- Mentor and support Loopio’s Product Design and Research team – provide mentorship, support, and professional development opportunities
- Build, refine and drive our Product Design and Research process and rituals
- Be the voice of Product Design and Research – make sure the entire company knows what Product Design is about, and why we value it so much at Loopio
- Lead our existing team to build a valuable, intuitive, and beautiful product that customers love!
- Prioritize team retention and support with hiring and performance support as needed throughout the duration of the contract
- Experience in managing a distributed team is a plus!
- You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🏾 during the workday
- Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
- You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact
- You’ll have tons of autonomy and responsibility; we have a results-driven environment
- You’ll shape the evolution of our product, creating impactful AI-driven solutions that solve real-world problems for our customers (we’re a pain reliever, not a vitamin!)
- You’ll be a part of one of LinkedIn’s Top 10 Startups in Canada and Deloitte's Technology Fast 50™ Companies to Watch
Our take
Loopio provides RFP response software to companies in a variety of industries including healthcare, financial services and telecommunications. Its platform streamlines responses to proposal requests, requests for information and due diligence questionnaires, helping firms to improve sales efficiency and unlock growth opportunities.
The company boasts an impressive client list including DocuSign, PayPal and American Express. Loopio expects its client base to continue growing, bolstered by a 2023 independent study that shows that clients of the company can experience a three-year return on investment alongside almost $6 million in business benefits.
Loopio has used funding to accelerate product development and customer acquisition, as well as expand its team. It has also partnered with Door, a digital due diligence platform for asset management and research teams. This partnership exemplifies a mature caution in Loopio's expansion aims, helping them to keep in control of their growing business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2021
$200m
GROWTH EQUITY VC
Feb 2018
$8.7m
SERIES A
Total funding: $208.7m
Company benefits
- Robust Health Benefits
- Extended Parental Leave
- Employee Stock Options
- Professional Mastery Budget
- Weekly Loopio Socials
- Annual Company Retreat
- Generous Paid Time Off Program
- Team Wellness Activities
Company HQ
Chinatown, Toronto, ON
Leadership
Zak Hemraj
(Co-Founder & CEO)Progressed from Software Developer to Manager and Team Lead at Achievers within 8 years.
Matt York
(Co-Founder & CTO)Experience as Software Engineering Manager at Achievers, and Vice President of Engineering at Top Hat.
Salary benchmarks
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