Senior Product Engineer, Healthtech-1

• High ownership: You feel personally responsible for the systems you build in production, including incidents and long-term maintainability
• Strong engineering fundamentals: You have deep understanding of data modeling, API design, concurrency, and failure modes—not just frameworks
• Product judgment: You can balance speed vs. quality and make sensible tradeoffs without waiting for permission
• Strive for simplicity: You consistently choose boring, well-understood solutions over clever ones unless there is a clear reason not to
• Comfort with ambiguity: You can take a vaguely defined problem and turn it into a shipped, reliable solution
• Product care: You care deeply about building delightful and thoughtful product experiences, and are excited by the idea of speaking to practice staff
• You will enjoy this role if you like owning problems end-to-end and raising the technical bar around you
• 3+ years as a software engineer
• At least 1 year at a startup/scaleup

Desirable

• We have an ambitious mission: to unlock access to healthcare by getting patients to the right appointment the first time
• We are hiring a Senior Product Engineer to help us build secure, reliable systems for patients and clinicians and help us integrate the latest AI models into the patient care navigation experience
• This is a place to do your life’s best work
• You’ll report to Laurence (Engineering Lead) and work cross-functionally with our product teams
• The right person will have the potential to grow into a Staff Backend Engineer
• Goal expectations:
• The North Star the entire company is shooting for is 50,000 Weekly Appointments Booked (WAB) by September 2026. Whilst the product team that you’re in might change during your time here, your goals at a high level will remain the same. These will look like:
• Build something great, that patients and practices want. This means being a product engineer and seeking to understand the problem you’re solving by working closely with product (designer/PM) and talking to users to deliver the right solution. When incidents occur, you seek to ensure they don’t happen again
• Oil the technical engine. Technical debt is easy to build at a startup and scaling problems are easy to hit. You’ll help us pay down existing debt, identify scaling problems ahead of time and propose new areas in the tech strategy
• Ship at pace. Your code should be high quality and delivered quickly. You should use AI and other tools to make the whole company faster. Your code reviews should keep our collective bar high
• Scope of the role:
• You fully own:
• The quality and speed with which you deliver tickets
• The quality of your code reviews
• You co-own (with product and engineering):
• Technical roadmap/technical investment items
• Reliability of the system
• The design of the solution
• You influence (but do not own):
• The product roadmap
• Tooling and software that the company pays for to improve developer productivity
• This is a high-ownership, high-expectation role. You’ll be working in a fast-moving healthtech environment where correctness, reliability, and speed all matter at the same time
• 30/60/90 day plan:
• By day 30: Understand our team and stack, and deliver early impact:
• Spend your first week inside a GP practice to understand our users’ world
• Understand your product team’s goals and ways of working
• Understand our tech stack and the backend architecture behind it
• Deliver small and medium sized tickets, with some help/pairing
• Give code reviews in areas of code you become familiar with
• Outcome: You’ve understood our context and shown ability to contribute to the team
• By day 60: Building a reputation for reliability in the team:
• Regularly shipping larger items with no significant issues or changes needed in pull requests
• Identified a meaningful area of technical debt or scaling risk, written a short proposal, and started delivering on it
• Able to understand warnings and errors and monitor the system for bugs
• Outcome: You’ve proven your technical ability
• 90 days: Become a trusted voice and executor:
• Delivered one larger user facing item which improves the product experience for patients or clinicians
• You’ve materially reduced risk or complexity in a core part of the system
• You are a trusted technical voice in product discussions
• Other engineers seek out your reviews and input
• The team ships faster and with more confidence because of your influence
• Outcome: The team is moving faster and better because of you. You’ve shown ability to take a vaguely defined problem and turn it into a shipped, reliable solution