Staff Product Designer, Jobber
Growth
CA$145.9-197.4k
United States salary range is $139,800 USD-$189,100 USD. Offers equity
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
Be an early applicant
CA$145.9-197.4k
United States salary range is $139,800 USD-$189,100 USD. Offers equity
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- 6+ years professional experience as a designer in a team setting working with web or mobile SaaS products in a Growth related focus
- Experience with e-commerce and/or checkout and payment flows
- Is an expert practitioner in their design craft, bringing relevant experience with web or mobile SaaS products, and is capable of delivering thoughtful polished experiences
- Has experience in leading qualitative and quantitative research methods to substantiate and validate their product design thinking
- Showcases mastery of the tools needed for their craft, and knows which tool to use and when. (we use Figma, Figjam, ChatGPT, pencil and paper and a few others)
- Possesses expert visual and interaction experience that can be seen through a portfolio
- Deeply understands the strategic direction and vision for their working area and ensures all UX efforts are aligned with that direction
- Has experience leveraging LLM, or other AI-based technologies in their work as well as in the product experiences they create
- Is an expert in collaboration and is all about communication. Understands how design, product, and engineering can partner together to quickly ship high quality experiences at scale
What the job involves
- As an instrumental part of the larger Product Development team on Growth and a member of the wider Design Team, you’ll work closely with Product Managers and Engineers to attract, onboard, engage, and retain new customers to Jobber – while achieving our goals for our business
- Product Design at Jobber is decentralized, meaning you’ll work as a design leader in tandem with a group of Engineers and Product Managers across the Growth Group
- This group is central to the success of Jobber, focused on creating software that delivers value to tens of thousands of people around the world!
- Eporting to the Director of Product Design, you will play a pivotal role in driving Jobber’s next phase of growth
- In this role, you’ll act as a design leader who collaborates with product managers dedicated to accelerating customer acquisition, deepening product adoption, and strengthening customer retention and expansion through innovative, high-impact product experiences
- Your work will directly improve the lives, businesses, and success of home service providers across North America
- As a Staff Product Designer at Jobber, you will work to turn conceptual ideas into meaningful user experiences
- In this role you will be empowered to drive both UI & UX for key initiatives, collaborating closely with other designers on the Growth team as well as Content Design and Design Systems members to achieve success
- You’ll play a leadership role in shaping the vision and north star for Growth while ensuring a high bar for new customer success through UX
- You will uncover user and business problems and turn them into polished interfaces and amazing experiences through customer research and validation
- Be a senior design member of a product group, striving to deliver creative solutions that drive new customer adoption across our product ecosystem
- Lead and contribute to UX strategy in close partnership with your Product Owners across multiple teams
- Strive to understand your users through qualitative and quantitative research methods and influence the people around you with your findings
- Shape and build scalable design patterns through a design process that includes customer research studies, wireframes, flow diagrams, interface designs and detailed specifications
- Set a design vision for your team and stakeholders through understanding the customer and executing on big ideas
- Leverage AI to inform and create dynamic and personalized experiences for new and existing customers
- Be a model of design quality - working on the front lines to ensure the Growth team is delivering a high-quality, thoughtful and thorough user experience with all of the work they release
- Mentor, mold, and provide feedback to other designers at Jobber as they strive for similar outcomes within their product areas
Application process
- Talent team member interview (45m)
- Portfolio review (60m)
- Functional interview: App Critique/Q&A (90m)
- Leadership interview (30m)
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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