Director of Observability Architecture, Grafana Labs
$289-347k
OTE
+ Equity (RSUs)
The open and composable observability platform
Job no longer available
The open and composable observability platform
1001+ employees
Job no longer available
$289-347k
OTE
+ Equity (RSUs)
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- Passionate about orchestrating an industry-leading customer experience
- 3+ years leading a post-sales technical organization, with 5+ years of experience in the high-tech industry in roles such as TAM Manager, SE Manager, Professional Services Manager, SRE Manager, or Sales Engineer/Architect Manager
- Direct technical experience in observability or closely related field
- Direct experience mentoring, developing people and managing performance over time
- Experience in Open Source or Cloud first/Product lifecycle management is a big plus
- Deep operational expertise in observability, monitoring, and data/visualization products
- Demonstrated success driving customer adoption and solving complex technical challenges
- Hire and maintain teams that can assist customers in troubleshooting technical issues that may arise as well as assisting with RCA
- Experience forecasting headcount needs
- You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
- You will love running teams that solve technical challenges and thrive on bringing creative solutions to our customers
What the job involves
- Grafana is evolving to create an elite team that will redefine post sales technical partnership in the industry: the Observability Architect
- In this role, you’ll build the team who pioneers this new function.This is an exciting opportunity to lead a transformation of our Global Customer Experience organization
- Observability Architects will plot the path to observability maturity and walk it with the customer
- They will work hand in glove with our Engagement Managers, who manage service engagements and serve as a customer lifecycle Centre of Excellence
- As director of Observability Architecture at Grafana Labs, you will be at the vanguard of evolving our practice to meet the unique demands of our customers
- You and your teams will own the long term adoption, expansion and overall experience of Grafana's customers
- The OA team will create impactful experiences and execute them in moments that matter to our customers–executive business reviews, business value reviews, workshops and training
- In short, you will lead teams that drive Grafana Labs’s worldwide growth by educating existing customers on technical best practices to ensure their happiness, success and realizing genuine value
- The OA will be our customers’ primary technical resource as well as their voice to the Product Management and Engineering teams
- You’ll build a team that will drive results for our customers and be the envy of the Observability space
- Build, lead, coach a team of great managers and Observability Architects from diverse backgrounds and experiences, attracting top talent and ensuring their long-term success
- Guide the Observability Architecture team to be a trusted, technically deep partner for customers as they adopt and scale our platform
- Drive operational excellence to increase consumption, retention, and expansion, while proactively identifying and mitigating risk
- Develop and innovate strategic programs that help drive customer success and business growth
- Work alongside the Engagement Management team to define, build, enhance and execute impactful customer lifecycle frameworks
- Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of your teams
- Partner with the Global Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
- Executive sponsorship of key accounts will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs
- Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
- Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, and trials
- Manage renewals forecasting
- Build a team that educates and enables viewers, editors, and architects on how to leverage the Grafana stack
- Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, Grafana boasts over 25M users globally, with a customer base exceeding 5,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering experience at PalVision and iiNet.
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