National Channel Director, Ujet
$140-150k
+ Variable pay + Stock options
AI-powered contact center solutions
Open for applications
AI-powered contact center solutions
201-500 employees
Open for applications
$140-150k
+ Variable pay + Stock options
201-500 employees
Company mission
To enable exceptional customer experiences and business growth for customer contact centres.
Role
Who you are
- UJET is looking for a self-motivated high performer who is a team player, partner centric, accountable and seeks to consistently over achieve sales goals
- 7-10+ years of technology sales and channel sales experience. With Experience selling Contact Center as a Service & related Artificial Intelligence capabilities preferred
- Experience building and managing multiple partner relationships. Experience within the Technology Services Distributor community required
- A balanced blend of strategic thinking to set the direction of our cloud business with the execution skills to make it happen
- Understanding of opportunity qualification, running a deal cycle and forecasting. Previous experience with strategizing & implementing a pipeline growth plan is preferred
- Knowledge of the competitive landscape
- Ability to recruit, develop and build Go to Market plans with TSD’s & top partners
- Ability to work within a fast-paced and dynamic environment
- Previous management experience preferred
- Interface at all organizational levels maintaining strong working relationships across cross-functional teams
- Exceptional verbal and written communication skills
- Extremely strong organizational and time management skills
- Willingness to go above and beyond to be successful
- Prefer 5+ years experience selling through the TSD and Technology Advisor Channel
- Prefer 5+ years experience selling channel contact center solutions with a focus on Contact Center-as-a-Service (CCaaS) & AI solutions
- Strong relevant partner relationships within TSD community
- Working knowledge of salesforce.com
- Strong communication, presentation, organization and teaming/relationship skills
What the job involves
- This is an opportunity to be part of the growing Channel Sales Organization at UJET. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals
- The role reports to the VP of Channel with a focus on managing our Partnerships with Strategic Technology Services Distributors (TSD’s) and their Technology Advisors & Partners
- The Channel Sales Organization works directly with partners and the UJET sales team to generate revenue by executing channel programs to drive net new Customer opportunity and pipeline growth
- This quota-carrying role is responsible for Partner engagement strategy, acquisition of new partners, pipeline growth and forecasting within the accounts
- This is a field based role that will be located remotely in the US
- Working closely with an assigned Technology Services Distributor to identify the in-market CX/AI-focused partners to drive mindshare, pipeline growth & UJET Sales
- Develop and build fiscal quarter and annual strategy. Report on, manage and execute on mutually agreed upon KPIs
- Initiate quarterly QBRs to measure success and trends within assigned TSD / Strategic partnerships
- Develop relationships internally and externally. Build and strengthen relationships with partner leadership and stakeholder business units throughout TSD or Partner organization
- Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities
- Driving internal resources to provide partner enablement activities such as co-marketing, events, trainings, networking, etc
- Aligning yourself internally with the UJET sales executives and sales leadership to drive toward a common strategy and achievement of sales goals
- Recruiting, hiring, training and mentoring Channel Sales Managers within Region as UJET grows
- Provide TSD and Partners with support. Manage and serve as the escalation path to ensure excellent customer experience
- Drive mindshare through regular communications and collaboration. Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements
- Tracking forecasting and sales process alignment to ensure progression of opportunities to closure
- Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners
- Tracking and holding the partners and the stakeholders accountable to agreed upon goals
- Develop and implement strategies to align field and sales human resources for higher close rates. Create plans in conjunction with Marketing and Sales to increase deal registrations and pipeline
- Travel is required for coverage of partner meetings, events, networking, etc
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
It’s a precision use of generative AI capabilities, and the company has done well to hone in on specific concerns for its enterprise clients. Significant investment was awarded in 2024 and will be used to accelerate UJET’s capabilities in a market that is only set to become more attractive to investors.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Medical, dental, and vision plans with both employee and dependent coverage options
- Traditional and Roth 401 (k) plans
- Opportunity to earn UJET shares and stock options
- Maternity & paternity Leave - we offer all employees 12 weeks of paid maternity and paternity leave
- Unlimited PTO and flexible work hours
- Easily apply pre-tax funds to your commuter card for easy transportation to and from work
Company values
- Innovation - We relentlessly pursue advancements in AI and customer-centric technologies
- Customer Obsession - We put customers at the heart of every decision and interaction
- Security & Trust - We prioritize data security and ethical use of AI, without compromising insights
- Elegant UX - We design solutions and experiences that are intuitive and easy to use, with minimal time and effort
- Powerful Relationships - Our customers and partners are family - and we value them more than anything
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Anad Janefalkar
(Founder & Co-CEO)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(Co-CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Share this job
View 6 more jobs at Ujet