Customer Experience Representative, Swyfft
$45-50k
More information about location
Data-driven home insurance
Be an early applicant
Data-driven home insurance
101-200 employees
Be an early applicant
$45-50k
More information about location
101-200 employees
Company mission
To disrupt the insurance industry by using unique data and analytics to improve the user experience without sacrificing underwriting integrity.
Role
Who you are
- This is a customer-facing position that requires exceptional phone, chat, and email communication skills
- We are looking for friendly, collaborative, customer focused team members who genuinely enjoy helping customers and resolving their problems
- Successful candidates will have the ability to multitask and thrive in a fast-paced, fun, team orientated environment
- You're a self-starter who recognizes and upholds company values and culture, while always striving to perform at your best
- You have a keen sense of knowing when to escalate certain questions and situations to the appropriate internal team members
- You're motivated, show initiative, and understand what it means to get the job done!
- You have excellent organizational skills, attention to detail, and strong ability to multitask
- You work well with others in a fast-paced, collaborative environment
- Familiarity or previous experience working in a homeowner policy focused environment is a plus
- 3+ years of experience in the insurance, customer service industry, or related field
- Bi-Lingual (English/Spanish) is a plus
- High School Diploma or its equivalent (GED) is required
- Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel)
- Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting
- Previous experience using Zendesk is a plus, but not required
- Reliable high-speed internet connectivity required
- Designated quiet work from home space
What the job involves
- Our Customer Experience Team is the best of the best when it comes to assisting our agents and policyholders with questions and inquiries about their policies
- As a Customer Experience Representative, you will be instrumental in providing support that connects Swyfft with its policyholders and agents
- Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat
- Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents
- Processing endorsements and cancelations for our agents and policyholders
- Other miscellaneous projects and administrative duties as needed
- Provide a great customer experience to our customers and agents in a fast-paced, high-call volume atmosphere
Our take
Calculating home insurance quotes can be a challenging process, and prone to costly inaccuracies. Swyfft solves this problem using patented analytical methods and unique data sources.
Swyfft allows users to calculate risks to homes and commercial properties more accurately and in a matter of seconds. The speed and accuracy of its calculations and policy creation has drawn a large user base in a relatively short space of time. Since launching, Swyfft has expanded its focus and technology considerably.
Swyfft's speed, accuracy and ease-of-use has so far set it apart from much of the home insurance market. It will need to constantly innovate its technology in order to stay ahead of the curve however.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Jan 2017
$7.5m
SERIES A
Total funding: $7.5m
Company benefits
- Benefit Offerings: Keeping our employees and their families safe and healthy is important to us. We offer national carrier medical, dental and vision coverage, company paid short and long term disability, life insurance, AD&D and FSA accounts for healthcare, dependent care and transit
- Retirement Plan: Our 401(k) offering is tough to beat. We offer a generous company match with immediate vesting and no per paycheck limits on how much you contribute
- Paid TIme Off: We understand that work life balance is important so we provide you with 20 days of PTO, eleven paid holidays and two “choose your own holiday” days
- Pet Insurance: We know that your fur babies are important family members too, so we offer discounted rates on pet insurance
- Remote Work Options: One third of our company works remotely. Depending on what your job is a remote work option might be available
Company HQ
Morristown, NJ
Leadership
Sean Maher
(Co-Founder & Co-CEO)Previously COO of NeuroSystems and President of Cambridge Intelligent Systems. Then co-founded Core Programs.
Richard Trezza
(Co-Founder & Co-CEO)Previously President of New Age Brokerage for 13 years, and was Managing Partner of PGI Commercial. Then served as President of Core Programs.
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