Operations Data Analyst, Kikoff
$110-160k
+ Equity
Personal finance & credit building platform
Job no longer available
Personal finance & credit building platform
101-200 employees
Job no longer available
$110-160k
+ Equity
101-200 employees
Company mission
To empower everyone to achieve financial security, no matter where they're starting from.
Role
Who you are
- 2+ years of experience in a Data Analyst, Data Scientist, or similar role
- Fluent in SQL
- Proficient in statistics and probability
- Proficient in Excel or Google Sheets
- Excellent communication skills—you can translate complex data into clear, actionable insights
- Business acumen and ability to adapt recommendations to diverse objectives
- Proven ability to work on multiple projects and navigate ambiguous situations with multiple stakeholders
What the job involves
- The Operations organization at Kikoff handles diverse responsibilities, including customer support, fraud prevention, prioritizing customer feedback, and collaborating with Product and Engineering teams. As the first Operations Data Analyst, you’ll report directly to the Operations team while receiving mentorship from the Data team. You’ll tackle high-impact projects that blend data analysis with strategic thinking to enhance our operations
- Forecasting Workforce Needs: Use data to ensure we understand resource and staffing needs to meet customer demands
- Improving Customer Experience: Investigate and analyze customer issues and unhappy paths. Identify trends and actionable solutions, and develop business cases to prioritize effectively
- Enhancing AI Chatbot Performance: Pull and analyze data from AI-powered chatbot conversations to improve outcomes
- Empowering the Team: Support teammates by automating analyses and writing SQL queries to evaluate the effectiveness of operations strategies and decisions
- Strengthening Fraud Prevention: Develop data-driven methods to enhance fraud detection and prevention strategies
- This role offers significant growth potential, with opportunities to take on new responsibilities or evolve into more advanced roles as the team grows, depending on your skills and interests
Our take
Having a solid credit history is a fundamental building block for financial health and there is a large market of people looking to build or rebuild their credit scores. Roughly half of all American adults have subprime credit or no credit whatsoever, and it’s safe to say there is a demand for credit products tailored to beginners and builders.
Kikoff is a credit-building platform aimed at Millennials and GenZ. Their signature product helps consumers without a credit history to positively influence several key aspects of their credit score. This includes their payment history, how much they owe, and the length of their account history.
Kikoff's goal is to help customers across their entire financial journeys and create a simple and positive banking relationship: from stabilizing cash flows to accumulating savings, and building towards long-term goals such as a mortgage. The company plans to build out its technology and team, across all function areas, to bring new products to market in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$30m
SERIES B
Jul 2020
$10m
SERIES A
Total funding: $42.5m
Company benefits
- Health Benefits
- Flexible PTO Policy
- Kickoff Paid Holidays
- Office Lunch & Dinners
- Commuter Benefits
- Commuter Flexible Savings
- 401k Matching
- Fitness Benefit Policy
Company HQ
Financial District, San Francisco, CA
Leadership
Cynthia Chen
(Co-Founder & CEO)An experienced Chief Revenue/Risk Officer, Cynthia has worked at OnDeck, LendingHome and Figure. Co-founded Figure in 2018, and Kikoff in 2019.
Christophe Chong
(Co-Founder & CTO)Experience as a Software Engineer at Facebook from 2016-2019, and Head of Growth at Lime between 2018-2019. Co-founded Kikoff in 2019.
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