UX Research Manager, FIGS
$135-165k
Offers opportunity to own shares of FIGS stock through our new-hire equity program, Employee Stock Purchase Plan and annual bonus program
Office located in Santa Monica, CA
Medical apparel
Be an early applicant
Medical apparel
201-500 employees
Be an early applicant
$135-165k
Offers opportunity to own shares of FIGS stock through our new-hire equity program, Employee Stock Purchase Plan and annual bonus program
Office located in Santa Monica, CA
201-500 employees
Company mission
To celebrate, empower and serve those who serve others.
Role
Who you are
- 5–8 years of experience in UX Research or related fields (Human Factors, Psychology, HCI, Analytics, UX Design)
- Proven experience in eCommerce and consumer-facing digital experiences
- Skilled in both qualitative and quantitative research methods (usability testing, interviews, surveys, analytics, A/B testing)
- Proficiency with Figma and common UX research tools; familiarity with basic statistical analysis
- Experience recruiting and managing niche participant panels (bonus points if you have experience with healthcare professionals)
- Ability to synthesize complex data into clear, actionable insights that influence product and business decisions
- Strong collaboration skills partnering with Product, Design, Engineering, Data, and Marketing teams
- Excellent storytelling and presentation skills, including experience sharing insights with executives
- Strong project management abilities and comfort balancing multiple research streams in a fast-paced environment
- Bachelor’s degree in a related field or equivalent professional experience
- Entrepreneurial mindset, curiosity, and a strong user-first approach
What the job involves
- FIGS is looking for an exceptional UX Research Manager to join the Ecommerce Team and lead the growth and delivery of user experience research across the organization
- The UX Research Manager will serve as the operational backbone of the team’s research function, owning and executing studies, testing, and surveys that drive measurable business impact
- This role will define and scale the user research practice by developing frameworks, tools, and processes that generate deep behavioral insights to accelerate ecommerce growth
- The position combines scientific rigor with creativity, balancing qualitative and quantitative research to uncover opportunities that advance the business and brand while heavily supporting the User Experience Design team in product testing and evaluation
- Grounded in social science and guided by industry best practices, the UX Research Manager will translate data into actionable insights, ensuring that research outcomes directly inform design and product direction
- As an advocate for FIGS customers and the broader healthcare community, the UX Research Manager will champion customer needs across the entire digital experience
- The role is highly collaborative, working with Product, UX Design, Engineering, Data, and Marketing to foster a culture of research excellence, strategic insight, and customer empathy. The UX Research Manager will report to the Director of UI/UX
- Champion user research and customers by translating healthcare professionals’ real-world experiences into better digital shopping solutions
- Serve as FIGS’ foremost advocate for understanding and representing the customer
- Lead research strategy across FIGS digital products, identifying opportunities that drive innovation, usability, and conversion
- Design and conduct qualitative and quantitative studies, including remote and in-person interviews, participant recruitment, data analysis, surveys, A/B testing, and usability testing
- Measure and communicate the impact of research, connecting insights to key metrics in line with company goals
- Synthesize insights into clear narratives that inform design, product, and executive decisions
- Build and operationalize research infrastructure, including tools, AI solutions, vendors, participant panels, and knowledge repositories
- Partner cross-functionally with Product, UX Design, Engineering, Marketing, and Data teams to align research priorities with business objectives and revenue goals
- Coach and mentor UX and Product teammates on research best practices, embedding rigor and curiosity across the Ecommerce Team
Our take
FIGS is a lifestyle and apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.
FIGS' unique selling proposition lies in its Technical Comfort™, featured in its range of antimicrobial, elastic scrubs and uniforms with functional pockets. Inspired by a co-founder's friend, FIGS addresses the discomfort of traditional uniforms and the demanding hours of healthcare professionals. With around 20 million healthcare professionals in the US, FIGS has a significant potential market. However, the economic climate has led to a downturn in purchases despite customer loyalty.
In a strategic move, FIGS partnered with the U.S. Olympic and Paralympic Committee to outfit Team USA healthcare professionals. This partnership, which includes a limited-edition collection for the Paris 2024 Games, underscores FIGS' commitment to supporting healthcare workers on a global stage.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2018
$65m
SERIES B
May 2016
$5m
SERIES A
Total funding: $72m
Company benefits
- Equity: All FIGS employees have the opportunities to own shares in FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
- Annual bonus
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental, and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- FIGS sponsored Uber Eats voucher for in-office weeks
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more
Company HQ
Santa Monica, CA
Leadership
Heather Hasson
(Executive Chairman)They studied at the University of Wisconsin-Madison before co-founding FIGS in January 2010. They then spent a year at Saïd Business School, and have been a RxArt Board Member since December 2019.
Trina Spear
(CEO)They started their career with 4 years at Citi, before working as an Associate at The Blackstone Group for a year. They co-founded FIGS with Heather in 2010, and have been serving as CEO since.
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