UX Research Manager, FIGS
$135-165k
Offers opportunity to own shares of FIGS stock through our new-hire equity program, Employee Stock Purchase Plan and annual bonus program
Office located in Santa Monica, CA
Medical uniforms & clothing
Job no longer available
Medical uniforms & clothing
201-500 employees
Job no longer available
$135-165k
Offers opportunity to own shares of FIGS stock through our new-hire equity program, Employee Stock Purchase Plan and annual bonus program
Office located in Santa Monica, CA
201-500 employees
Company mission
To celebrate, empower and serve those who serve others.
Role
Who you are
- 5–8 years of experience in UX Research or related fields (Human Factors, Psychology, HCI, Analytics, UX Design)
- Proven experience in eCommerce and consumer-facing digital experiences
- Skilled in both qualitative and quantitative research methods (usability testing, interviews, surveys, analytics, A/B testing)
- Proficiency with Figma and common UX research tools; familiarity with basic statistical analysis
- Experience recruiting and managing niche participant panels (bonus points if you have experience with healthcare professionals)
- Ability to synthesize complex data into clear, actionable insights that influence product and business decisions
- Strong collaboration skills partnering with Product, Design, Engineering, Data, and Marketing teams
- Excellent storytelling and presentation skills, including experience sharing insights with executives
- Strong project management abilities and comfort balancing multiple research streams in a fast-paced environment
- Bachelor’s degree in a related field or equivalent professional experience
- Entrepreneurial mindset, curiosity, and a strong user-first approach
What the job involves
- FIGS is looking for an exceptional UX Research Manager to join the Ecommerce Team and lead the growth and delivery of user experience research across the organization
- The UX Research Manager will serve as the operational backbone of the team’s research function, owning and executing studies, testing, and surveys that drive measurable business impact
- This role will define and scale the user research practice by developing frameworks, tools, and processes that generate deep behavioral insights to accelerate ecommerce growth
- The position combines scientific rigor with creativity, balancing qualitative and quantitative research to uncover opportunities that advance the business and brand while heavily supporting the User Experience Design team in product testing and evaluation
- Grounded in social science and guided by industry best practices, the UX Research Manager will translate data into actionable insights, ensuring that research outcomes directly inform design and product direction
- As an advocate for FIGS customers and the broader healthcare community, the UX Research Manager will champion customer needs across the entire digital experience
- The role is highly collaborative, working with Product, UX Design, Engineering, Data, and Marketing to foster a culture of research excellence, strategic insight, and customer empathy. The UX Research Manager will report to the Director of UI/UX
- Champion user research and customers by translating healthcare professionals’ real-world experiences into better digital shopping solutions
- Serve as FIGS’ foremost advocate for understanding and representing the customer
- Lead research strategy across FIGS digital products, identifying opportunities that drive innovation, usability, and conversion
- Design and conduct qualitative and quantitative studies, including remote and in-person interviews, participant recruitment, data analysis, surveys, A/B testing, and usability testing
- Measure and communicate the impact of research, connecting insights to key metrics in line with company goals
- Synthesize insights into clear narratives that inform design, product, and executive decisions
- Build and operationalize research infrastructure, including tools, AI solutions, vendors, participant panels, and knowledge repositories
- Partner cross-functionally with Product, UX Design, Engineering, Marketing, and Data teams to align research priorities with business objectives and revenue goals
- Coach and mentor UX and Product teammates on research best practices, embedding rigor and curiosity across the Ecommerce Team
Our take
FIGS is a medical apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.
FIGS' unique selling proposition lies in its Technical Comfort™, featured across a range of antimicrobial, elastic scrubs and uniforms designed with functional pockets. Inspired by the founders personal connection to the challenges faced by healthcare workers, the brand was created to address the discomfort of traditional uniforms and the long, demanding hours common in the profession.
More recently, FIGS has begun executing a strategic shift focused on long-term brand equity rather than short-term promotional growth. In 2024, the company signaled a move away from heavy discounting, instead increasing investment in brand building, international expansion, and new growth channels such as retail and institutional sales through its TEAMS program. While overall revenue growth has remained modest, international sales have grown rapidly, highlighting Asia as a key opportunity for future expansion. And in an increasingly competitive and promotion-driven market, FIGS' emphasis on premium positioning, disciplined pricing, and global brand development reflects a calculated bet on sustainable growth rather than volume-led gains.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2018
$65m
SERIES B
May 2016
$5m
SERIES A
Total funding: $72m
Company benefits
- Health and Wellbeing: Comprehensive benefits and perks package focused on your well-being including: previum medical, dental, and vision coverage, FIGS-sponsored bi-weekly UberEats meal credits, free access to Breethe, a fitness stipend with ClassPass, and a free Peleton room on-site.
- Finance: Amazing 401(k) progream, with a company match up to the first 6% of your contribution. 100% FIGS-sponsored life insurance, disability insurance, access to an Employee Stock Purchase Plan and financial wellness learning opportunities.
- Family: We care for our extended FIGS family by offering generous parental leave, new-parent care meals, and a transition back to work program following leave.
- Time Away: Generous time off - flexible vacation for salaried team members and up to 3 weeks of vacation for hourly team members. We also offer access to leave programs to care for yourself and your family.
- Staying Connected: Weekly company-wide meetings, exclusive Coffee Connection meetings with the FIGS Co-CEOs, and monthly Fruitful Talks with thought-leaders and industry experts. WE support our team members through affinity groups and a thoughtfully designed Buddy Program, fostering friendship and belonging.
- Culture Committee: The Culture Committee creates incredible monthly Culture Programs spotlighting a specific area of wellness, while also finding ways to give back to the local community through volunteerism.
- Furry Friends: We partner with The Wags Club in West LA to provide weekday doggy day care at a partially subsidized cost. We also partner with MetLife to get discounts on pet insurance.
- Employee Discounts & Rewards: Team members receive 50% off, a $75 gift code on birthdays, and a special anniversary gift each year.
Company HQ
Santa Monica, CA
Leadership
Heather Hasson
(Co-Founder & Executive Chairman)Heather studied at the University of Wisconsin-Madison before co-founding FIGS in 2010. She then spent a year at Saïd Business School, and has been a RxArt Board Member since 2019.
Trina Spear
(Co-Founder & CEO)Trina began her career with 4 years at Citi, before working as an Associate at The Blackstone Group for a year. She then co-founded FIGS with Heather in 2010, and has been serving as CEO since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 11 more jobs at FIGS