Senior UX Designer, Upstart
Servicing
$161.1-224.5k
Plus bonus and equity
More information about location
AI lending marketplace
Open for applications
AI lending marketplace
1001+ employees
Open for applications
$161.1-224.5k
Plus bonus and equity
More information about location
1001+ employees
Company mission
To enable effortless credit based on true risk.
Role
Who you are
- 4+ years experience designing and launching high quality digital products
- Strong portfolio showcasing user centered design Process and UX skills
- Highly skilled with Figma and similar design tools
- Highly skilled at research and experimentation, and at analyzing data and usage patterns
- Clear communicator and collaborator who is comfortable giving and taking design feedback, presenting to stakeholders and driving consensus around a common goal
Desirable
- Can successfully run user research studies and translate the learnings into business and / or design decisions
- Capable of diligently navigating the dynamic relationship between user needs and business requirements
- Experience working with engineers in the Agile software development framework
- Skilled at solving design challenges in complex domains like Finance, Healthcare, Education or B2B
- Bachelor's or Master's degree in design-related or engineering-related field
What the job involves
- As a UX Designer for our Servicing team, you will be responsible for designing intuitive, seamless, and user-friendly digital experiences that enhance customer interactions with our servicing products and platforms
- You will collaborate with product managers, developers, and stakeholders to understand customer needs, identify pain points, and create solutions that optimize customer journeys in post-purchase, customer support, and service-oriented environments
- You will develop wireframes, interactive prototypes, and design mockups to communicate design ideas clearly and effectively to cross-functional teams
- You will drive user research & analysis by conducting user research, including interviews, surveys, and usability tests, and gathering insights into customer needs, behavior, and pain points in servicing workflows
- You will create and maintain user journey maps, personas, and service blueprints to guide design decisions and identify opportunities for improvement
- You will work closely with product managers, developers, and stakeholders to define project goals, propose design solutions, and ensure feasibility and alignment with technical requirements
- You will conduct usability tests on new and existing features to evaluate the effectiveness of design solutions and iteratively improve the user experience
- You will create an amazing user experience that ensures the visual design aligns with the overall user experience vision and brand guidelines
- You will leverage quantitative and qualitative data from customer feedback, analytics, and A/B testing to inform design decisions and continuously optimize user interactions
- You will ensure that designs are accessible and inclusive, adhering to best practices and relevant standards
- You will contribute to and maintain a design system that ensures consistency and scalability across all servicing products and platforms
Our take
Business startups across the world usually seek out funding, but this is often difficult for companies led by millenials. Millennial entrepreneurs with an excellent track record in business are increasingly requiring access to these loans, but their lack of credit history results in proposals frequently being declined.
Upstart provides loans that are aimed towards the target audience of millennials with entrepreneurial intentions, offering low interest rates that average at 12%. The company claims these rates are 10% lower than traditional lenders, and the service aims towards ensuring that the client is subject to no further fees (such as prepayment penalties).
Upstart claims that its unique selling point lies in the fact that its loans are funded the day after approval. Whilst the service focuses on personal loans for business, the company has also expanded to offer loans for car refinancing. Over 2022 and 23, Upstart's stocks fell dramatically and an investigation was undertaken by a law firm representing the company's long-term investors over alleged security law violations by its board of directors. However, the end of 2023 saw a 20% stock value rise for Upstart after its partnership with Mutual Security Credit Union led to a rise in customers, indicating that it is on the up after a difficult two years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2019
$50m
SERIES D
Mar 2017
$32.5m
SERIES D
Total funding: $135.7m
Company benefits
- Comprehensive health plans
- 401k Plan
- Life insurance
- Disability insuranc
- Generous vacation policy
- Flexible time off
- Parental leave
- Technology equipment budget
- Personal development budget
- Various clubs and extracurricular activities
- Catered lunches
- Fully-stocked micro-kitchen
Company values
- Every second counts
- Do the right thing even when it's hard
- Make clever use of numbers
- Be smart and know you might be wrong
- Don't assume it can be done
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
David Girouard
(CEO)They started their career at Accenture and Booz Allen & Hamilton before working in Product Management at Apple and Virage. They left their role of 8 years as President of Enterprise at Google to found Upstart in March 2012.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 29 more jobs at Upstart