Vice President of Partner Solutions Engineering & Services, Cloudflare
$279-402k
Salary dependent on location. + Equity
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
$279-402k
Salary dependent on location. + Equity
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- Diverse Background: Experience in engineering, software development, product management, customer support, or project delivery. Commitment to building a diverse team
- Technical Proficiency: Passion for technology with the ability to explain complex technical concepts in simple terms. Experience in a networking, security, or related field is preferred
- Leadership and Management: Strong leadership experience, particularly in partner and customer-facing organizations. Experience in coaching and team management
- Visionary Leadership: Ability to lead with a clear vision and mission, execute long-term goals, and inspire confidence in the team
- Effective Communication: Experience in speaking to large audiences and facilitating knowledge transfer across teams and regions
- Cultural Leadership: Foster a positive culture of collaboration, independence, and open communication within the team
- Proven experience in managing large, diverse teams within a Solutions Consulting or Solutions Engineering organization for a multi-billion dollar business
- Demonstrated experience scaling the Solution Engineering function
- Leadership roles in B2B SaaS pre-sales with increasing levels of responsibility
- Ability to lead cross-functional initiatives and drive strategic goals
- Exceptional coaching, leadership, and team-building skills
- Strong problem-solving abilities and experience managing escalations
- Effective collaboration with senior leadership and influencing decision-making processes
- Proven ability to influence and collaborate effectively with senior technical executives of partner organizations
- Strong operational acumen, with a deep understanding of escalation management, resource planning and service delivery excellence
What the job involves
- As the Vice President, Partner Solutions Engineering & Services, you will hold a strategic leadership position, reporting to the Chief Partner Officer
- You will be responsible for the performance and development of the global partner technical organization, ensuring alignment with Cloudflare's vision
- Your role will be pivotal in leading our partner solutions engineers, solutions architects and service delivery managers, fostering a high-performance culture, and scaling the team to meet future demands of our growing and evolving business
- The team works cross functionally
- As a leader, you should embody the core values we strive for: principled, curious, and transparent
- A key responsibility of this role will be to build and hire a diverse and inclusive team
- You will champion diversity in hiring practices and cultivate and maintain an inclusive environment which empowers all employees to show up, as their full selves, and do their best work
- By fostering a culture that celebrates differences and promotes equity, you will enhance the creativity, innovation, and overall performance of the Solutions Engineering & Services team
- Leadership: Lead the following global teams: Partner Solutions Engineering, Partner Solutions Architects and Service Delivery Managers globally
- Strategic Vision: Build and execute on the Cloudflare Partner pre-sales and post-sales vision, aligning regional goals with the overall business objectives. Drive long-term partner success and customer satisfaction through strategic planning and implementation
- Team Building and Scaling: Expand the partner technical teams while fostering a culture of excellence, innovation, and continuous improvement
- Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, Enablement, Customer Success, Professional Services, and Customer Support teams to have a harmonized partner technical journey ensuring joint customer success
- Work closely with the solution engineering team to drive consistency with both customers and partners
- Build relationships with the theater solution engineering leaders to drive technical coverage and enablement, consistent metrics, customer and partner advocacy amongst the customer and partner technical teams
- Partner & Customer Focus: Champion the voice of partners across the organization, driving initiatives that enhance partner-driven customer experiences and value realization from their Cloudflare practice
- Operational Excellence: Build and scale world-class operational processes that ensure workload efficiency, technical service quality, and global consistency. Drive proactive issue resolution, streamline escalation workflows, and implement KPIs to ensure accountability and continuous service improvement
- Relationship Management: Develop and maintain strong relationships with key partners to drive the long-term success of Cloudflare’s global business
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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