Support Engineer, Axuall

$80-92k

+ Equity incentive plan participation upon hire

Python

Postgres

Sentry

Grafana

Postman

Insomnia

Mid and Senior level

Remote from US

More information about location

Network insights company for healthcare

Open for applications

Network insights company for healthcare

21-100 employees

HealthcareB2BMachine LearningSaaSData AnalysisMedTech

Open for applications

$80-92k

+ Equity incentive plan participation upon hire

Python

Postgres

Sentry

Grafana

Postman

Insomnia

Mid and Senior level

Remote from US

More information about location

21-100 employees

HealthcareB2BMachine LearningSaaSData AnalysisMedTech

Company mission

To empower healthcare leaders to make better and faster decisions to meet patient demand, improve economic efficiencies, and reduce provider burnout.

Job

Company

Role

Who you are

Familiarity with the following elements of a modern technology stack: Python, PostgreSQL, API tools such as Insomnia and Postman
Experience utilizing alerting and monitoring tools such as Sentry and Grafana
3-5 years experience troubleshooting and resolving tier 1 and tier 2 issues
3-5 year experience partnering with Engineering and Development Teams on escalated issues
3-5 years experience troubleshooting and resolving issues with APIs
Exposure to healthcare organizations and clinicians
Familiarity with provider credentialing a bonus

What the job involves

Working hours: Monday - Friday, 8:00am - 4:30pm ET
In this role you will serve as a Tier 2 support professional ensuring that technical requests escalated via the support system are triaged and handled quickly and accurately
Working within a highly matrixed and collaborative environment you will troubleshoot technical issues. This is a mid to senior level position serving as an individual contributor
Apply your technical knowledge to the triage, escalation and resolution of technical requests from clients and internal team mates
Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for resolution
Readily available for live coverage as needed (Axuall supports Clinicians 8AM - 8PM EST)
Foster collaboration and impeccable communication among product management, engineering and support teams
Coordinate / follow up on internal requests and work in progress
Create and improve established and ad-hoc workflow for the triage and escalation of support tickets
Assess and develop internal tooling to provide visibility to underlying issues leading to support requests
Apply good practice in software testing to the identification and resolution of issues
Contribute to the growth of the team by bringing your best ideas for improvement and collaboration

Application process

Talent Acquisition
Senior Support Engineer
Hiring Manager
Technical Assessment
References
Hiring Decision

Our take

Axuall is a workforce intelligence company that helps healthcare systems, staffing firms, health plans, and digital healthcare companies reduce their enrolment times by providing data insights into network planning, analytics, and reporting.

Founded in 2018, Axuall has embraced machine learning and robotic automation as a tool for healthcare companies to provide better services. With more pressure on healthcare than ever before, Axuall is leading the call for efficiency solutions in the US, elevating healthcare companies such as Locumtenens and Arista MD.

Although there is stiff competition in the form of more mature companies like ZeroOmega - which has more than a decade on Axuall - the company's fundraising showcases the regard with which it is held in the space. The capital is being used to grow its product, sales, and marketing teams, as well as support further API integration and the development of its data partnerships.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Aug 2023

$7m

SERIES B

May 2023

$20m

SERIES B

Total funding: $40.4m

Company benefits

Professional development stipends
Employee stock options
Remote work opportunities
Employee stock options
Unlimited PTO
Fitness stipend

Company HQ

Downtown, Cleveland, OH

Leadership

Charlie Lougheed

(Founder & CEO)

Previously Senior Vice President at PNC, and Co-Founder, President and CSO of Explorys. Currently a Board Member at Unify Labs and Managing Director at The Lougheed Initiative.

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