Technical Support Analyst, Wolters Kluwer

German speaker, CP & ESG Audit & Assurance

Salary not provided

Mid and Senior level

London

8 days/month in office

2+ days a week in office (Canada Square, London)

AI-powered solutions for professionals

Open for applications

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Open for applications

Salary not provided

Mid and Senior level

London

8 days/month in office

2+ days a week in office (Canada Square, London)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Intermediate Troubleshooting: Enhanced skills for addressing more complex technical problems
Product Installation: Ability to guide customers through product installation and setup
Detailed Documentation: Improved capability to document support interactions and resolutions
Collaboration: Skills to work effectively with other teams and departments
Root Cause Analysis: Basic skills in identifying the underlying causes of recurring issues
Knowledge Management: Ability to update and maintain internal support documentation
Technical Training: Experience in assisting with training for new support specialists
Customer Communication: Enhanced ability to keep customers informed on issue resolution
Language: Proficiency in German, both written and spoken. Knowledge of any additional language would be considered a plus
If you think that you have the needed requirements click on the apply button to join us and be the difference. If making a difference matters to you, then you matter to us

What the job involves

As a Specialist in the Customer Service - Technical role, you'll be advancing your ability to resolve a wider range of technical issues for our customers
You’ll assist in the troubleshooting, maintenance, and resolution of technical support cases. Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence
Handle escalated technical support inquiries from Specialist I
Perform intermediate-level troubleshooting and problem resolution
Guide customers through installation and setup of products
Document customer cases with detailed notes on troubleshooting steps
Collaborate with other departments to resolve intersecting issues
Update and maintain internal knowledge bases and support documentation
Participate in the training of new technical support specialists
Conduct root cause analysis to identify recurring technical issues
Communicate with customers regarding resolution status and follow-up
Assist in creating support content to assist customers with common issues

Salary benchmarks

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Stacey Caywood

(CEO & Chair of the Executive Board)

Stacey has been part of Wolters Kluwer since 1992, previously serving as the CEO of Wolters Kluwer Health and Wolter Kluwer Legal & Regulatory. They stepped into the role of CEO in early 2026.

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