Account Manager, Juniper
$100-120k
Workflow tool for behavioural health providers
Open for applications
Workflow tool for behavioural health providers
21-100 employees
Open for applications
$100-120k
21-100 employees
Company mission
To make behavioral health more available and accessible.
Role
Who you are
- Juniper is seeking a scrappy, customer-focused Account Manager to join our dynamic team
- The ideal candidate will have 2+ years of client-facing experience and a proven track record of driving results in a fast-paced environment
- Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new operational challenges
- Alignment on company values — it’s the first chapter of our company story. You’ll be expected to cultivate and nurture existing values, and also play a lead role in shaping how it unfolds
- Independence, throughput, and velocity — an ability to drive and build projects from 0-to-1. You'll need to identify problems, build alignment, and execute solutions with a high degree of ownership and autonomy
- Healthcare experience a plus
What the job involves
- The Account Manager will play a crucial role in managing relationships with SMB, mid-market, and enterprise-sized clients at multi-million dollar companies, collaborating closely with on-the-ground stakeholders and executives
- This Account Manager will also be involved in conducting data-driven investigations to help educate clinics on their businesses
- Serve as the dedicated point of contact for a portfolio of high-value accounts, building and maintaining strong, long-lasting strategic partnerships
- Provide strategic guidance and thought leadership to clients, leveraging deep industry expertise, best practices, and advanced data analysis to create impactful recommendations
- Conduct high-level consultations with clients to understand their complex revenue cycle management challenges and priorities, aligning Juniper's enterprise solutions to meet their sophisticated needs
- Act as the "voice of the customer" for enterprise accounts — partner with internal Engineering teams to provide critical product feedback, assist with enterprise-level feature roll-outs, and ensure consistently high Net Promoter Scores (NPS) through exceptional client experiences
- Take ownership in investigating and resolving complex issues, bugs, or other challenges specific to enterprise clients, working closely with cross-functional teams to find tailored solutions and ensure premium client satisfaction
- Maintain and continuously expand a comprehensive understanding of the insurance billing claims lifecycle end-to-end, with a focus on complexities and requirements
- Utilize advanced Excel and data analysis skills to generate in-depth reports, derive actionable insights, and present strategic recommendations to both enterprise clients and internal stakeholders
Our take
Mental Health plays a significant role in many people's lives, and the need for accessible help avenues is growing. To cater to this, Behavioural Health Clinics need better operational systems, which is where Juniper comes in.
Juniper's platform offers automated billing for insurance reimbursement, built specifically for therapy clinics. This bolsters clinicians' capacity to cater to a larger patient base, and can help consumers to save money.
It is clear that Juniper is aligned with a broader trend in healthcare, where organizations are moving towards automation and efficiency enhancement. Its efforts have brought on extensive funding led by the likes of YCombinator, with which the company will expand its service offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jun 2022
$10m
SERIES A
May 2021
$3m
SEED
Total funding: $13m
Company values
- Diversity, equity, and inclusion has been a priority since day 1
- Behavioral health is something we live and breathe
- We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us
Company HQ
Chelsea, New York, NY
Leadership
Celina Qi
(Co-founder)Previously worked as a Business Analyst for McKinsey & Company and a Computer Science Teaching Fellow at Harvard.
Christophe Rimann
(Co-founder)Prior work includes Consultant at McKinsey & Company, Technical Program Manager at Facebook and CEO of The Baca Group.
Nathan Lee
(Co-founder)Worked as a Consultant at McKinsey & Company and a Business Manager at The Harvard Crimson.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Juniper
- Currently, half of our leadership team (COO + CTO) identify as female, and our cap table includes over a dozen women. We still have a ways to go, but we’re committed to sourcing, hiring, and retaining talent from underrepresented folks in tech and outside of tech.
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