Software Support Engineer, Oqton

Salary not provided

Mid and Senior level

Remote from Europe, UK

Travel capacity required 20%

AI-driven factory operating system

Job no longer available

AI-driven factory operating system

101-200 employees

B2BArtificial IntelligenceManufacturingInternet of ThingsRoboticsMachine LearningSaaS

Job no longer available

Salary not provided

Mid and Senior level

Remote from Europe, UK

Travel capacity required 20%

101-200 employees

B2BArtificial IntelligenceManufacturingInternet of ThingsRoboticsMachine LearningSaaS

Company mission

To accelerate making autonomous manufacturing accessible to companies of all sizes.

Job

Company

Role

Who you are

Oqton is seeking a talented and motivated Software Support Engineer to join our growing team in EMEA
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Minimum 3 years of experience in a technical support role
Strong understanding of software support principles
Excellent problem-solving and analytical skills
Ability to troubleshoot and diagnose complex technical issues
Excellent communication skills and fluency in French & English
Strong customer service orientation with a commitment to exceeding customer expectations
Proficiency in using technical documentation and knowledge base software

What the job involves

In this role, you will be responsible for providing exceptional post-sales support to our customers across the region, ensuring their success with our software products
Provide technical support to partners and customers
Provide technical training
Troubleshoot & diagnose software issues to identify root causes and implement effective solutions
Escalate complex issues to development teams and work collaboratively to resolve them
Document technical solutions and maintain a knowledge base for future reference
Analyze customer feedback to identify trends and areas for product improvement
Contribute to the development and delivery of user training materials
Stay up-to-date on the latest product features and functionalities
Maintain a positive and professional demeanor while interacting with customers

Our take

In traditional manufacturing, processes require the removal of material. Additive manufacturing methods, such as 3D printing, instead add layer by layer of material to create minimal-waste products for a lesser cost. However, scaling these methods can prove problematic due to slow speeds, cross-machine integration issues, and a need for manual post-processing. To streamline the process, Oqton’s platform uses AI and intelligent IoT capabilities to automate additive manufacturing processes on the production floor and beyond.

Oqton’s platform is built specifically for additive manufacturing, and it is unique in that it combines many manufacturing capabilities into a single package. It is machine-agnostic, so it allows various systems to be integrated with little hassle, and users have access to live dashboards to allow them to optimise their workflows.

In 2021, Oqton was acquired by 3D Systems, the leading additive manufacturing company creating physical products at pace. The combination of the two companies’ solutions is cited to accelerate the use of additive manufacturing as a production tool and further open the market to these processes.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.4)

Company

Funding (1 round)

Jan 2021

$40m

SERIES A

Total funding: $40m

Company HQ

Ghent, Flanders

Leadership

Benjamin Schrauwen

(Co-Founder)

Previously served as the CEO and CTO of the company. Prior to Oqton, they were a Senior Director at Autodesk.

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