Senior Product Designer, Eventbrite
Service Design
$173.9-278.3k
A platform for creating, sharing, finding and attending events
Job no longer available
A platform for creating, sharing, finding and attending events
1001+ employees
Job no longer available
$173.9-278.3k
1001+ employees
Company mission
Eventbrite's mission is to bring the world together through live experiences.
Role
Who you are
- A minimum of 5+ years of experience in digital design
- Experience mentoring and upleveling designers craft
- Advanced proficiency in design software (e.g., Figma, Adobe Suite)
- Proven expertise in interaction design
- Strong ability to inform and influence product strategy
- Bachelor’s or Master’s degree in Design, HCI, or a related field
What the job involves
- As a Service Designer specializing in Information Architecture, your primary mission is to transform complex and ambiguous design challenges into clear, well-structured information architectures and journey maps
- This role is pivotal in providing clarity and direction to the organization, especially in developing solutions for intricate user flows that demand deep logical thinking and sophisticated decision-making processes
- You will be instrumental in harmonizing digital and physical touchpoints, encompassing customer service, trust, safety, and fraud prevention elements, ensuring their cohesive integration into both the backend and frontend of product design
- The ultimate goal is to craft a seamless, fully integrated user experience that not only aligns with but also surpasses user expectations at every stage of their journey
- Strategic Design Leadership:Harness your UX and service design expertise to lead transformational projects, cementing design as a core component of our strategic framework
- Direct collaborative sessions that galvanize stakeholder agreement and promote an integrated approach to service design
- Ability to develop clarity from ambiguity
- Trust and Safety: Bonus: Apply your knowledge in technology, privacy and trust policies
- User Journey Optimization:Consistently map and enhance the customer journey, employing a design-thinking methodology to amplify significant user interactions and resolve friction points for a seamless experience
- Information Architecture & Cross-Team Synchronization:Develop an information architecture that aligns cross-functional teams, ensuring coherence and a shared understanding of project flows and user pathways
- Marketplace Ecosystem: Ensure that the user experience is consistently stellar across our two sided marketplace
- Human-Centered Insight: A deep understanding of human behavior and psychology, aimed at crafting design solutions that are intuitive and engaging
- Information Communication Mastery: Exceptional organizational information design aimed at providing clarity of complex information systems
- Data-Driven Strategy: A strategic mindset that prioritizes data-driven decision-making and problem-solving within a design context
- Clear Communication: Stellar abilities in communication, writing, and presentation, ensuring that ideas are conveyed crisply and clearly
- External Design Community Building: Champion Eventbrite's design culture in the wider design community, inspiring and attracting top talent and enthusiasts through thought leadership, public engagement, and showcasing our innovative practices
Application process
- Interested candidates are invited to send a resume and portfolio demonstrating relevant experience
- Please note that the portfolio should specifically highlight the candidate's role and contribution to the showcased projects
Our take
Eventbrite has changed the way that we find and attend live experiences in the age of the internet.
The company sees itself as offering a total service because it allows users to find and purchase tickets online as well as empowering creators of events. By focusing on ease of use for event hosts, they believe they can stay ahead of competitors.
Fraud and commercial reselling are two of the biggest challenges in the industry, and Eventbrite have been pioneering with their work in this area. They use sophisticated algorithms to identify bad actors both in the purchase process and post-sale. They also provide access to fair and secure ticket exchange programs so reselling happens through their platform.
Eventbrite prides itself as a market leader in ease of use for its hosts, but it faces pressure to provide a more complete offering in the face of innovative competitors like TicketFairy, Chumi and Stubhub. Furthermore, in the face of economic downturn and dwindling event sales, the company were forced to cut 8% of its workforce in February 2023, indicative of belt-tightening across the whole events sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Bike to Work Scheme
- Childcare vouchers
- Work from home opportunities
- Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses
Company HQ
SoMa, San Francisco, CA
Leadership
Julia Hartz
(CEO)Previously worked for Fox Networks and MTV.
Kevin Hartz
(Chairman)Co-Founder and CEO of Xoom Corporation, an international money transfer company that went public and was acquired by PayPal in 2015.
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