Customer Success Manager, Asana
Named UKI, Fixed Term
€104-118.4k
2-3 days a week in office
Work management platform
Be an early applicant
Work management platform
1001+ employees
Be an early applicant
€104-118.4k
2-3 days a week in office
1001+ employees
Company mission
To help humanity thrive by enabling the world's teams to work together effortlessly.
Role
Who you are
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- Brings 8+ years of professional experience, featuring 5+ years of proven success driving retention and expansion within SaaS-based Customer Success or Account Management
- Acts as a forward-thinking strategic leader who embraces an evolving technology landscape and can translate complex workflows, including AI and work management capabilities, into tangible business value
- Shows deep expertise in executive leadership and strategic impact by orchestrating high-stakes enterprise accounts (including Fortune 500), leading complex technology implementations, and driving growth through both product-led and sales-led motions
- Masters executive storytelling, with a proven track record of leading C-suite business reviews that translate product impact into compelling ROI narratives aligned with organizational OKRs and KPIs
- Owns and scales high-value portfolios, delivering white-glove post-sales services that secure long-term advocacy across diverse stakeholder groups, from C-level to functional admins
- Future-proofs customer workflows by advising on AI-enabled SaaS, automation, and the operationalization of AI to drive efficiency and competitive advantage
- Serves as a customer-centric internal advocate, deeply committed to synthesizing field feedback into actionable insights for product and cross-functional teams
- At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply
What the job involves
- This is a fixed term role with a duration period of August 2026 - August 2027
- The Asana Customer Success Team is at the forefront of the next industrial revolution: helping the world’s most sophisticated organizations deploy Asana as the system for human + AI coordination at scale
- As a Customer Success Manager for UK & Ireland, you are not just managing software; you are a strategic advisor helping our largest customers deploy Asana as the definitive system for AI coordination
- You will lead the charge in building durable adoption and driving measurable business outcomes that define the future of work
- Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
- You’ll exemplify an empathetic, customer-centric perspective to the entire Asana team
- This role will be a parental leave for a 12 months contract, to partner with customers in our UKI market, based in our London office with an office-centric hybrid schedule
- The standard in-office days are Monday, Tuesday, and Thursday
- Most Asanas have the option to work from home on Wednesdays
- Working from home on Fridays depends on the type of work you do and the teams with which you partner
- If you're interviewing for this role, your recruiter will share more about the in-office requirements
- Drive AI-First Adoption + Value Realization: Move beyond tactical support to become a trusted advisor on the collaborative work management space and AI operationalization
- Orchestrate Executive Relationship Management: Own high-stakes relationships across all organizational tiers, acting as a trusted advisor to C-Suite stakeholders on collaborative work management and the integration of Human + AI coordination
- Architect Strategic Success Planning: Partner with customers to design AI adoption roadmaps and Success Plans that align technical implementation with measurable business outcomes and strategic KPIs
- Manage Lifecycle Execution & Enablement: Drive the end-to-end customer journey, delivering value through complex change management, AI governance frameworks, workflow optimization, and business reviews
- Execute Commercial Strategy & Growth: Collaborate with Sales to engineer strategic account plans, securing renewals and identifying high-value expansion opportunities through deep executive alignment
- Scale Advocacy & Programs: Establish internal Centers of Excellence (CoE) and Champion Networks, transforming power users into brand advocates to generate high-impact case studies and testimonials
- Amplify Product Voice & Feedback Loops: Serve as a strategic conduit between customers and R&D, translating complex field requirements into actionable insights for product roadmaps and business strategy
- Engage in the Field: Execute high-touch, on-site engagements (up to 25% travel) to deepen partnerships and ensure successful deployment within the customer's physical environment
Salary benchmarks
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
- Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dan Rogers
(CEO)Prior to joining Asana in 2025, Dan was the CEO of LaunchDarkly, a President at Rubrik, and the CMO at ServiceNow and Symantec.
Aziz Megji
(CFO)Aziz joined Asana in 2024 as the Head of Strategic Finance & IR, moving into the role of CFO in 2026. Previously, they worked at RingCentral as an SVP of Finance, at NVIDIA as a Senior Director of Corporate Development and at Hewlett Packard Enterprise as a VP of Corporate Development.
Arnab Bose
(CPO)Prior to joining Asana in 2025, Arnab spent 6 years at Okta, joining as an SVP of Product Management before moving into the role of CPO. They were also an Advisor at Codified and a VP of Product Management at Quip.
Prachi Gore
(CMO)Prior to joining Asana in 2025, Prachi spent nearly 6 years at Checkr as a VP then Senior VP of Marketing. They also spent nearly 4 years at Smart Recruiters as a VP of Demand Generation then Marketing.
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