Customer Success Manager, Chloris Geospatial
Maternity Cover
More information about location
Natural capital insight platform
Job no longer available
Natural capital insight platform
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To accelerate the global transition to a net-zero and nature-positive economy with the most robust, relevant, and cost-effective natural capital insights.
Role
Who you are
- Masters Degree in either Environmental Sciences, Forestry, Ecology, Business Administration or similar
- 5-7 years of progressively responsible professional experience in the voluntary carbon market, or related to land use and supply chain sustainability in the food, land use and agriculture sector
- Experienced user of GIS platforms (e.g., QGIS, ArcGIS, Google Earth Engine) and spatial data analysis tools (e.g., GDAL, PostGIS)
- Client- and customer-oriented mindset; exceptional interpersonal skills
- Excellent problem solving leadership, analytical, and communication skills
- Excellent project management, organizational and time-management skills
- Proficiency in office software, including MS Word, Excel, PowerPoint, and Outlook Express, in addition to Google Workspace. Working knowledge of SQL, Python, or geospatial APIs (e.g., Earth Engine, Mapbox)
What the job involves
- As a Customer Success Manager, you will be the trusted advisor and primary point of contact for our customers, ensuring they realize the full value of our products and solutions
- You will play a critical role in onboarding, engagement, retention, and expansion, working cross-functionally with the science, engineering and commercial teams at Chloris
- Project engagement and management: Scope out technical needs and bespoke solutions with customers. Ensure Chloris-internal project management, technical oversight and review for timely delivery of results
- Relationship Management: Ensure effective communication and engagement with key customers and being a trusted partner who understands their goals, pain points, and opportunities. Project manage complex commercial partnerships with key customers
- Value Realization: Help customers understand and unlock the full value of Chloris’ offerings, providing best practices, use case consultation, and ongoing strategic guidance
- Issue Resolution: Act as the voice of the customer, coordinating with internal teams to solve complex issues and ensure timely resolutions
- Customer Onboarding & Training: Lead a smooth onboarding process for new clients, ensuring they are fully trained and equipped to use Chloris’ platform and data services effectively
- Insights & Feedback: Gather customer feedback and usage data to inform product development, customer strategy, and continuous improvement
- This is a full time position for a period of 4 months, with the possibility to convert into an indeterminate time role
Application process
- This is a maternity cover role for a period of 4 months, starting 1 September 2025
Our take
As companies are beginning to be challenged to adopt nature-based solutions at an increasing rate to meet climate and biodiversity goals, Chloris Geospatial is providing a platform to help them.
A technology company that is providing nature-based solutions to climate change, Chloris Geospatial utilises geographic data in order to help its clients in a number of industries better leverage geospatial data insights. This means they can make better decisions when it comes to their effective actions towards the climate and nature.
With multiple successful funding rounds under its belt, Chloris is set to continue advancing its technology and expand its spatial coverage and grow its customer support services. An important tool, going forward, Chloris' technology is going to greatly help in improving the quality of life around the globe.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2025
$8.5m
SERIES A
May 2025
$14.8m
EARLY VC
Total funding: $25.8m
Company benefits
- Hybrid work environment
Company HQ
Government Center, Boston, MA
Leadership
Marco Albani
(Co-Founder & CEO)Experienced sustainability executive, having worked previously as the first Director of the Tropical Forest Alliance at the World Economic Forum, and as a Senior Expert with McKinsey & Company's sustainability practice.
Alessandro Baccini
(Co-Founder, CSO & President)A member of the NASA Carbon Monitoring System Science Team since 2014, and previously worked as a Senior Scientist at the Woods Hole Research Center.
Giulio Boccaletti
(Co-Founder)With over two decades experience in climate and sustainability, they previously led the water practice of The Nature Conservancy, and was a Climate Scientist at Princeton and MIT.
Mark A. Friedl
(Co-Founder)A Professor of Earth and Environment at the Boston University, they have served on numerous science teams for NASA. Previously co-founded and served as CSO for TellusLabs, a remote sensing technology company.
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