Customer Success Manager, StreetLight Data
$112-141k
+ Stock options + performance discretionary bonus
More information about location
Interactive transportation data platform
Job no longer available
Interactive transportation data platform
101-200 employees
Job no longer available
$112-141k
+ Stock options + performance discretionary bonus
More information about location
101-200 employees
Company mission
To provide better data in order to enable better transportation decisions.
Role
Who you are
- 5+ years of experience working as a transportation professional, customer success/account management representative, or an engineer/planner
- Experience selling to and working with public sector agencies is highly desirable
- Bachelor's degree required; master’s degree is a plus
- Strong collaboration skills and the ability to work in a team selling environment
- Project Management/Program Management skills to execute success and onboarding plans
- Proficiency with analytics software skills. Bonus for SaaS tools
- Excellent communication skills - written and verbal
- Comfortable presenting to senior executive management and large audiences
- Multi-tasking, critical thinking skills and the ability to influence and manage multiple priorities are essential
- Team-oriented, flexible, and able to see the “big picture” - because our entire team must meet our goals for StreetLight Data to be successful
- Must be willing and able to travel regularly as needed to achieve objectives. Previous experience with quotas, and successfully achieving them, is a plus
What the job involves
- The Customer Success Manager will work with existing customers in the transportation and urban planning industries, ensuring that our products get implemented successfully and that customers successfully renew their subscriptions
- The Customer Success Manager will have a portfolio of customers to manage and move through the customer journey from onboarding through successful renewal of their subscriptions
- Serve as Customer Success Manager for a portfolio of customers ranging from cities to state DOTs
- Proactively manage customer relationships throughout the lifecycle of the subscription, which starts at the kick-off meeting
- Design and execute customer success plans to ensure customer subscriptions renew on-time and revenue targets are hit
- Develop onboarding plans for new customers assigned to your portfolio and coordinate with the StreetLight Support and Training teams to ensure successful adoption of StreetLight products
- Lead quarterly business reviews and cadence check-ins with customers to engage stakeholders, assess subscription health, and move forward key subscription outcomes, including renewal and expansion
- Coordinate and collaborate with members of the Sales Team to identify expansion opportunities and enable their pursuits
- Prepare meeting materials, including usage reports or demos to ensure high engagement and adoption, and that value is being generated from StreetLight products, including StreetLight Insight®
- Consistently maintain details of renewal opportunities and customer status information in StreeLight Data's customer relationship management system (CRM) and provide accurate renewal forecasts
- Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward the goal of jointly achieving assigned quota and StreetLight business objectives
- Provide regular updates to management, finance and support staff concerning account issues and financial status
Our take
Ride-hailing services, the micro-mobility industry, and the rise in electric and self-driving vehicles are having a dramatic impact on the complex web of traffic in the U.S. General increases in road travel combined with these new transportation innovations are increasing traffic congestion, and current options to analyze the data behind this traffic for improved navigation efficiency are limited.
StreetLight uses location data from third-party smartphone apps in order to provide a real-time overview of traffic congestion levels. Through using this location data, the company can provide insights into any transportation system including micro-mobility vehicles and foot traffic, ultimately providing information to its customers to help manage and optimize transportation systems.
Several other companies are aiming to tackle shipping fleet efficiency, self-driving car communication, and other granular data points regarding traffic. However, Streetlight has taken a more unified approach through the use of smartphones, to provide a bigger picture of traffic data across every transportation method. The company has been acquired by Jacobs, an international technical professional services firm, providing the chance to increase its business reach on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2020
$15m
SERIES D
Aug 2018
$10m
SERIES C
Total funding: $46.8m
Company benefits
- StreetLight Data offers a competitive salary and benefits package
Company HQ
South Beach, San Francisco, CA
Leadership
Laura Schewel
(CEO)They studied at Yale and Berkeley and worked at the Rocky Mountain Institute as a Consultant. They also worked as an Analyst at the Federal Energy Regulatory Commission.
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