Executive Assistant to CMO & CPO, Sprout Social

• 5+ years of experience providing high-level administrative support to C-suite executives, including previous or current experience as an Executive Assistant
• Experience in SaaS or technology industries
• Proven ability to work independently, proactively anticipate executive needs and make informed decisions
• Excellent time management, prioritization, and executive-facing communication skills
• Strong attention to detail and precision in all aspects of work
• Expertise in office and communication software such as Google Workspace (Google Calendar, Gmail, Drive), Slack, and Zoom
• Extensive experience with expense management and travel booking software
• Willingness to provide flexible support outside regular office hours as needed. While we aim for a consistent schedule, occasional exceptions may arise
• Ability to work from Sprout’s Chicago office on a weekly basis with potential for additional in-office days based on business need

Desirable

• Sprout Social is looking to hire an Executive Assistant to support our Chief Marketing Officer (CMO) and Chief People Officer (CPO)
• Our Marketing team is focused on building a powerful brand and fueling customer growth through innovative campaigns, content, and experiences. The People team ensures Sprout remains a place where people thrive through magnetic culture, programs, and initiatives that foster belonging, growth, and exceptional performance
• This role offers a unique opportunity to support executives at the helm of these efforts and work closely with their Chiefs of Staff to enable seamless coordination and execution
• You’ll provide a wide array of administrative, logistical, and project-related support, while also having the opportunity to flex your creative, communication, and organizational skills to help bring employee experiences and executive priorities to life
• This role reports to the Chief of Staff to the CMO, with a dotted line to the Chief of Staff to the CPO
• As the Executive Assistant, you’ll play a key role in helping two dynamic executives (our CMO and CPO) stay focused on what matters most
• You’ll bring a proactive mindset, sharp attention to detail, and excellent communication skills to everything you do. Whether it’s navigating shifting priorities, supporting team culture moments, or crafting standout presentations, you’ll balance independent ownership with strong collaboration, always staying a step ahead
• You’ll own complex calendar management for both executives, aligning time to priorities and business needs. You can expect complex scheduling needs and leverage problem-solving at small and large scales to unlock calendar puzzles
• You’ll book and manage travel and expenses, maximizing executive experience and minimizing disruption – even when plans change. Expect to promptly address logistical needs before and during travel, collect receipts, track expenses, and submit expense reports after travel
• You’ll provide in-person support at our Chicago office when executives are in person, including partnering with the Workplace Experience team for Board meeting support and partnership with Chiefs of Staff for team on-sites and in-office events
• You’ll create compelling, executive-ready presentations and team decks—often owning the visual design and flow—while keeping messaging sharp and aligned to audience and purpose
• You’ll support employee experience and culture initiatives, including recognition programs, appreciation moments, and internal communications that help bring Sprout’s values to life
• You’ll support project tracking and light coordination work, helping ensure timelines, deliverables, and communication stay on track for key initiatives
• You’ll act as a trusted partner and liaison and apply the utmost discretion, given your access to sensitive information that others within the company may not be privy to
• You’ll partner with Chiefs of Staff on additional responsibilities and should bring a flexible mindset to this role – we’ll work together to deliver exceptional support so our executives can focus on the most important things that drive business impact
• Within 1 month, you will..
• Complete Sprout Social’s new hire training and onboarding program alongside other new team members, gaining a comprehensive understanding of our products and how your role contributes to the organization’s success
• Collaborate with the Chiefs of Staff to define key success metrics for your role and establish a framework for measuring progress
• Develop a deep understanding of the CMO & CPO’s priorities, leadership styles, and communication preferences
• Establish relationships with key stakeholders across the company, within Marketing and People teams, and with Sprout’s Executive Leadership Team (ELT)
• Begin managing daily administrative tasks, including email triage, meeting preparation, and scheduling, ensuring efficiency and organization
• Familiarize yourself with internal systems, tools, and processes to support the teams efficiently
• Within 3 months, you will…
• Take full ownership of scheduling, travel logistics, event coordination, and communications, ensuring no conflicts or bottlenecks
• Build strong relationships with cross-functional leaders in Marketing and People to understand their working models and ensure seamless collaboration
• Drive process improvements to streamline administrative workflows and increase efficiency
• Support cross-functional projects by collaborating closely with Marketing and People teams and the Chiefs of Staff to ensure timely execution and alignment with strategic goals
• Collaborate on the planning and execution of high-profile meetings, team offsites, and in-person events in our Chicago office, ensuring all logistics are handled smoothly
• Within 6 months, you will..
• Anticipate the needs of the CMO & CPO, proactively managing their schedules and reducing their administrative workload
• Continuously refine administrative processes to improve efficiency and enhance communication flow between technical leadership and their teams
• Take on increasing responsibility for supporting high-impact cross-departmental initiatives, ensuring smooth coordination and execution across teams
• Within 12 months, you will..
• Collaborate with the Chiefs of Staff to streamline and enhance scheduling and workflow practices, driving greater efficiency and effectiveness
• Continue refining and improving administrative processes to increase efficiency for the executives and their teams
• Actively seek and respond to feedback from peers, customers, and leadership—both solicited and unsolicited—to continuously improve processes and outcomes
• Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined
• Of course what is outlined above is the ideal timeline and responsibilities, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager