DevOps Support Engineer, Spacelift

Salary not provided

+ Equity Package

AWS

Docker

GCP

Linux

Azure

Junior and Mid level

Remote from Europe, UK

More information about location

Collaborative infrastructure for software teams

Open for applications

Collaborative infrastructure for software teams

21-100 employees

B2BSaaSDevOpsAutomationCloud Computing

Open for applications

Salary not provided

+ Equity Package

AWS

Docker

GCP

Linux

Azure

Junior and Mid level

Remote from Europe, UK

More information about location

21-100 employees

B2BSaaSDevOpsAutomationCloud Computing

Company mission

Spacelift’s mission is to help DevOps teams manage their infrastructure as code performance for maximum optimization of scaling businesses.

Job

Company

Role

Who you are

2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.)
2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure)
Hands-on experience with Linux environments
Ability to diagnose and troubleshoot technical issues
Ability to provide step-by-step technical help
Excellent problem-solving and communication skills
Excellent written English skills
Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus
Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus
Be based in the East Coast - US

What the job involves

Provide guidance to users
Research and identify solutions to issues reported by users
Diagnose and troubleshoot technical issues
Ask customers targeted questions to understand the root of the problem quickly
Track requests through to resolution within agreed time limits
Talk users through a series of actions, either via chat or email, until they’ve solved a technical issue. Occasionally, jump on a quick call to facilitate communication
Properly escalate unresolved issues to appropriate internal teams (Solutions Architects and Product Engineers)
Provide prompt and accurate feedback to users
Refer to the internal knowledge base and external resources to provide accurate solutions
Ensure all requests are properly logged
Prioritize and manage several open issues at one time
Follow up with users to ensure their systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Share relevant feedback with the Product team to improve Spacelift

Application process

30-minute introductory video call with Nuria Requena, Talent Acquisition Manager
45 minutes interview with Danielle Murphy, Head of Support Engineering
Take-home exercise
Technical interview with Aaron Woods, Director of Customer Success & Support
30 minutes with Pawel Hyty, Spacelift's CEO
Reference check

Our take

As cloud-native development and DevOps continue to gain momentum, it’s also becoming more difficult to manage infrastructure, particularly for distributed teams in scaling companies.

Spacelift’s solution is an Infrastructure-as-Code (IaC) platform, which allows for smooth management of multiple complex cloud infrastructures, and automation of manual tasks, which the company claims to result in greatly reduced outages and downtime.

Having launched in 2020, Spacelift has been quick to scale, running teams in California and Warsaw. While there’s competition in the space, most notably from HashiCorp (which went public in late 2021), the fact that Spacelift has the likes of DocuSign, Figma, Checkout.com, and Lightspeed as customers shows that it’s doing plenty right.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.3)

Company

Funding (last 2 of 3 rounds)

Oct 2021

$15m

SERIES B

Feb 2021

$6m

SERIES A

Total funding: $22.6m

Company benefits

Friendly and supportive work environment
Medical, dental, and vision plans for employee and any dependents
26 days paid time off annually
Flexible working hours
Equity package
Generous monthly allowance
Team events in remote locations
Investment day (aka Google’s 20% rule): in addition to regular projects, we encourage our employees to spend Fridays working on what they think will most benefit Spacelift
Remote work opportunities for some roles

Company HQ

Redwood City, CA

Leadership

Paweł Hytry

(CEO)

Co-founded and was Managing Director of FitPass Group from 2014 - 2020, when the company was acquired by Up Group. Previously worked as Managing Director, Central and Eastern Europe at FoodPanda. Founded and served as CEO of corporate event services startup Venueline in 2011.

Marcin Wyszynski

(Software Engineer & CPO)

Was a Senior Software Engineer at Deliveroo prior to co-founding Spacelift. Was previously CTO of static analysis startup Codebeat, Production Engineer at Facebook's Dublin team, and worked in Site Reliability Engineering for Google.

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